Job Summary:

We are currently seeking a dynamic and skilled individual to join our team as a Quality Support Officer. The Quality Support Officer will play an important role in ensuring client satisfaction by delivering professional software service support, collaborating with team members to improve software functionalities, and maintaining exceptional service standards for our esteemed clients. This role demands a strong technical background in DotNet technology, outstanding problem-solving abilities, and a steadfast dedication to customer satisfaction.

Key Responsibilities:

• Provide technical support and guidance to clients, ensuring timely resolution of issues and queries.
• Collaborate with the development team to identify, diagnose, and resolve software defects and problems in a timely and efficient manner.
• Develop and maintain comprehensive documentation on common issues and resolutions to enhance knowledge sharing within the team.
• Provide software user manual and training to the clients 
• Monitor and analyze application performance and work closely with the development team to suggest improvements or modifications to enhance stability and functionality.
• Conduct thorough testing of applications to identify potential issues before release.
• Participate in the continuous improvement of support processes and procedures to increase efficiency and effectiveness.
• Ensure all support activities are conducted in compliance with company standards and regulatory requirements.
• Provide feedback to the development team on recurring issues or patterns identified during support activities to inform future product enhancements.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Minimum of 2 years experience in a technical support role, specifically supporting DotNet applications.
• Strong knowledge of the DotNet framework, 
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to explain complex technical issues to non-technical stakeholders.
• Willingness to travel to clients' premises as needed.
• Possession of a valid bike/scooter license.

Office Schedule: 6 days a week, with Saturday workdays (may involve collaboration with the Khalti MST team) and Tuesday off.