Khalti is a mobile wallet, payment gateway & service provider in Nepal. Launched in January 2017, Khalti is one of the leading online payment solution in Nepal. It allows users to pay for a range of services like basic utility payments, hotel bookings, movie and domestic flight tickets, events and many more.

We offer payment solution to over hundreds of merchants across Nepal and provide seamless payments using ebanking, smart banking, cards, and wallet. Being not just limited to mobile app users, Khalti has more than 8000 POS and Agent Network providing Khalti services to end users.

Khalti is home to some of the brightest minds in the country, which includes a team of highly skilled developers and interactive marketers. Our solution-oriented approach makes us reliable for any and all kind of service you might require from Khalti with the best user experience possible.

Our goal is to simplify lives of people by bringing financial inclusivity to every individual in Nepal and take the payment industry from offline to online through best practices.

Khalti is a mobile wallet, payment gateway & service provider in Nepal. Launched in January 2017, Khalti is one of the leading online payment solution in Nepal. It allows users to pay for a range of services like basic utility payments, hotel bookings, movie and domestic flight tickets, events and many more.

We offer payment solution to over hundreds of merchants across Nepal and …

Quality Support Officer

Views: 1570 | This job is expired 3 months, 2 weeks ago

Basic Job Information

Job Category	:	IT & Telecommunication > Programmer/ Software Engineer, Quality Assurance/ Quality Control
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Mar. 19, 2024 23:55 (3 months, 2 weeks ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 2 years
Professional Skill Required	:	Quality Assurance (QA) Strategic Communication Problem-Solving Skills Dotnet Framework

Job Description

Job Summary:

We are currently seeking a dynamic and skilled individual to join our team as a Quality Support Officer. The Quality Support Officer will play an important role in ensuring client satisfaction by delivering professional software service support, collaborating with team members to improve software functionalities, and maintaining exceptional service standards for our esteemed clients. This role demands a strong technical background in DotNet technology, outstanding problem-solving abilities, and a steadfast dedication to customer satisfaction.

Key Responsibilities:

Provide technical support and guidance to clients, ensuring timely resolution of issues and queries.
Collaborate with the development team to identify, diagnose, and resolve software defects and problems in a timely and efficient manner.
Develop and maintain comprehensive documentation on common issues and resolutions to enhance knowledge sharing within the team.
Provide software user manual and training to the clients
Monitor and analyze application performance and work closely with the development team to suggest improvements or modifications to enhance stability and functionality.
Conduct thorough testing of applications to identify potential issues before release.
Participate in the continuous improvement of support processes and procedures to increase efficiency and effectiveness.
Ensure all support activities are conducted in compliance with company standards and regulatory requirements.
Provide feedback to the development team on recurring issues or patterns identified during support activities to inform future product enhancements.

Requirements:

Bachelor’s degree in Computer Science, Information Technology, or related field
Minimum of 2 years experience in a technical support role, specifically supporting DotNet applications.
Strong knowledge of the DotNet framework,
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills, with the ability to explain complex technical issues to non-technical stakeholders.
Willingness to travel to clients' premises as needed.
Possession of a valid bike/scooter license.

Office Schedule: 6 days a week, with Saturday workdays (may involve collaboration with the Khalti MST team) and Tuesday off.

This job has expired.