Foodmandu
E-Commerce/ E-Business

Foodmandu is an e-commerce company providing on-demand food delivery service inside Kathmandu, Lalitpur, and Bhaktapur and Pokhara as well. We are the first company in Nepal with innovative concept of connecting foodies with the most popular restaurants in the city and delivering customer's orders at their door-step.

Customer can order food via our website www.foodmandu.com or our mobile app available on Android and IOS platforms. Having started its operation in 2010, Foodmandu has now grown to 250 plus team members serving 300000+ custmers from the widest range of 800 plus partner restaurants.

Customer can order food via our website www.foodmandu.com or our mobile app available on Android and IOS …

Quality Assurance Officer

Views: 2295 | This job is expired 2 years, 9 months ago

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service > Customer relationship
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Bhimsengola, Kathmandu
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Jan. 08, 2023 23:55 (2 years, 9 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 1 year

Other Specification

Bachelors running in any stream or Bachelors completed
Previous work experience will be an added bonus

Note: Freshers can also apply

Job Description

Assist in planning various programs that maximize the output and productivity of the
service operations department.
Provide performance expectations, action plans and development plans to improve call and service quality.
Provide feedback to the Service Operations team regarding telephone etiquette,
product information given and procedures.
Identify problems, their possible solutions and provide actionable insights for
performance improvements.
Provides accurate and timely reports on a daily/weekly/monthly basis on call quality,
productivity, availability and other key metrics as determined.
Provide proper rating to all the Service Operations team (CSR and Customer Care)