We are seeking an experienced and strategic Project Manager - Dark Store to lead the establishment, expansion, and operational management of our dark stores. The selected candidate will play a pivotal role in driving the business growth, optimizing supply chain management, and creating a seamless delivery experience for our customers.

Key Responsibilities:

• Plan, set up, and oversee the launch of new dark stores across targeted locations.
• Develop and manage end-to-end project timelines, budgets, and resource allocation.
• Ensure the efficient daily operations of dark stores, from catalog management to order fulfillment.
• Implement and monitor operational KPIs, ensuring service quality and performance goals are met.
• Develop and implement operational strategies to optimize productivity, reduce costs, and improve efficiency.
• Monitor and ensure adherence to standard operating procedures (SOPs) in timely manner.
• Monitor customer feedbacks and implement improvements to enhance the customer experience.
• Conduct regular inventory audits to ensure that the available products, services and work environment meet with the health and safety standards.
• Lead all aspects of workforce management including manpower planning, scheduling/rostering, training, employee engagement to meet operational demands.
• Optimize the supply chain to ensure the timely availability of goods in dark stores, reducing lead times and stock-outs.
• Collaborate with procurement and logistics teams to streamline sourcing and distribution.
• Analyze sales, inventory, and operational data to identify trends, inefficiencies, and opportunities for growth.
• Develop strategies to scale the dark store vertical, aligned with company objectives and market demand.
• Work closely with cross-functional teams including marketing, product development, and customer service to ensure cohesive execution of quick commerce initiatives.
• Stay updated on global and regional trends in the quick commerce industry, especially analyzing successful models.

Qualifications:

• Bachelor's degree in Business Administration, Supply Chain, Operations Management, or a related field (MBA preferred).
• Minimum 3-5 years of relevant experience in project management, retail operations, or supply chain roles, preferably in FMCG.
• Strong analytical skills with experience in business analysis and data-driven decision-making.
• Proven track record of managing and scaling projects in a high-growth environment.
• Familiarity with quick commerce, dark stores, or similar business models.
• Excellent leadership, communication, and organizational skills.

Why Join Us?

• Be part of an innovative and fast-growing team.
• Work in a dynamic environment that encourages creativity and initiative.
• Competitive salary and benefits package.
• Opportunity to shape a critical business vertical with immense growth potential.