Program Manager

Mobile technology is revolutionizing how organizations engage with their end users. More than 96% of the world’s population has access to a mobile phone, meaning it is now possible to reach nearly every single person on the planet.

And yet 3 billion people living in emerging markets still lack access to relevant, timely, and engaging information in their local languages, and their voices remain underheard. The organizations that serve them lack the technology and capacity to reach them, and many are unaware of the power of mobile technology to meet their organizational goals.

Viamo aims to catalyze a mobile movement, connecting non-profits, governments, and businesses to the people they serve using the digital technologies they have in their pockets. Viamo envisions a world where all people have access to the information they need to make decisions for healthy, prosperous lives.  

With more than 18 million people reached to-date, we are well on our way to meeting our goal of reaching 100M people by 2021.

We are looking for exceptional individuals to join our fast-growing team. If you are motivated to use your skills to tackle some of the world’s toughest challenges, and do it at a place where you can learn and grow, we want you on our team.

You will be joining more than 100 colleagues working to amplify the voice of the underheard through mobile technology. You will be asked to problem-solve on a daily basis, work to develop yourself and those around you, and help shape a young, ambitious company that is powering a global movement.

Mobile technology is revolutionizing how organizations engage with their end users. More than 96% of the world’s population has access to a mobile phone, meaning it is now possible to reach nearly every single person on the planet.

And yet 3 billion people living in emerging markets still lack access to relevant, timely, and engaging information in their local languages, and their voices remain …

Program Manager

Views: 4244 | Apply Before: 2 weeks from now

Basic Job Information

Job Category : NGO / INGO / Social work
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Jhamsikhel, kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Dec. 12, 2020 23:55 (2 weeks from now)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 3 years
Professional Skill Required : Problem Solving Organizational Administrative Communication Project Management
Other Specification
  • University degree and 3+ years of demanding professional experience in a client-facing role, and demonstrable interest in the use of technology for development 
  • Experience either directly from the development sector working with or for NGOs or with private sector companies with NGO clientele 
  • Excellent project and program management skills with emphasis on customer service
  • Independent thinker and problem solver with proven experience in a fast-paced environment 
  • Great in multi-tasking and managing numerous projects at one time 
  • Proven ability to work independently, flexibility and willingness to adapt to new tasks as needed 
  • Excellent attention to detail and thoroughness 
  • Fluency in English and Nepali

Desirable 

  • Previous experience working with a Mobile Network Operator 
  • Experience on large USAID funded projects 
  • Experience on designing and deploying Cash Based Programs, with a focus on using digital technology 
  • Quantitative and analytical skills – including experience with large data-sets and data analysis 
  • Technically proficient with software programs, and the desire to learn and embrace more 
  • Experience in facilitating Design Sprints with different stakeholders

Job Description

You will become part of our growing team in Nepal working with some of the most innovative development organizations and private sector companies. Your role is to ensure that every project and programme is implemented to the delight of our partners who deeply care about the impact of projects. In this role, you will work with a wide range of different partners from health, education, agriculture, financial inclusion and many more. You will support these organizations with the design of digital engagement strategies, deliver exceptional customer service during the implementation of mobile and digital projects, and take great pride in fostering impact through mobile in Nepal. 

Key Responsibilities 

  • Work with a Project Consortium on all design and implementation needs of a multi year project; carry out field-level training and pretesting of content 
  • Work with partners to design and launch effective mobile engagement projects
  • Delight our partners with high quality, timely execution of programme activities
  • Monitor the implementation of the needs of these partners according to the project objectives
  • Solicit and document client feedback, including needs and expectations to inform the ongoing development of Viamo’s offerings
  • Support the design of innovative mobile engagement projects for partners
  • Advise clients to design successful applications and use cases for mobile engagement projects. 
  • Help to establish work plans and deliverables for each project 
  • Facilitate training of partners staff and conduct field testing of solutions as needed
  • Supervise qualitative and quantitative research and other field activities 
  • Conduct data analysis and report on the results of project and programmes
  • Document and share lessons learned and best practices from Nepal with Viamo’s international team of program staff 
Key Performance Indicators 

  • Happy clients measured through Net Performance Score (NPS) 
  • Project implemented on time and on budget 
  • Impact: number of unique listeners and engagements 

Team and Reporting Structure 

  • Reports to the Country Manager Nepal 
  • Works closely with the Design and Implementation teams

Applying Procedure

Interested Candidates are requested to apply with a CV and a short cover letter at viamo.io/vacancies

Viamo is an Equal Opportunity Employer. We value diversity and encourage applications from all candidates. We believe that diverse perspectives help our teams to create innovative solutions and understand our global clients' needs. In alignment with our values, we are committed to recruiting and retaining a diverse global workforce without discrimination

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