We are seeking a dynamic and organized Program Manager to join our team in the Travel Agents / Tour Operators industry. As a Program Manager, you will play a key role in overseeing program planning, logistics, and execution for our clients. This role requires a strong attention to detail, excellent multitasking abilities, and a passion for delivering exceptional customer service.

Responsibilities:

• Oversee the planning, logistics and execution of travel programs for clients.
• Coordinate with travel agents and tour operators to create personalized itineraries for clients.
• Negotiate and secure contracts with vendors and suppliers.
• Monitor program budget and make adjustments as needed.
• Provide support and guidance to clients before, during and after their trips.
• Maintain communication with clients and address any inquiries or concerns promptly.
• Ensure programs are executed according to schedule and within budget.
• Handle any unexpected issues or emergencies that may arise during the program.
• Conduct post-trip evaluations and gather feedback from clients to improve program quality.

Qualifications:

• Minimum of 2 years of experience in a related field.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and prioritize tasks efficiently.
• Attention to detail and ability to work under pressure.
• Proficiency in Microsoft Office and travel planning software.
• Knowledge of SEO and social media platforms is a plus.
• Bachelor’s degree in Hospitality, Tourism, or a related field is preferred.