The role of a Program Coordinator for Online Programs is pivotal in ensuring the effective management and delivery of online educational offerings. This position requires a blend of administrative skills, technological proficiency, and a commitment to educational excellence

Responsibilities:

1. Program Management:

• Coordinate the planning and launch of online programs.
• Develop schedules and timelines for communication of program activities.
• Monitor program progress and ensure adherence to deadlines.
• Ensure quality and timely delivery of online courses.

2. Student Support:

• Act as a primary point of contact for students, addressing inquiries and providing support.
• Assist in the development and implementation of student orientation processes.
• Facilitate communication between students and universities

3. Client Relations:

• Provide guidance to students regarding study options, program selection and university choices.
• Follow up and plan the lead generation strategies to exceed target
• Address the inquiries and concerns promptly and professionally, ensuring high levels of customer satisfaction.
• Attend educational fairs, seminars, and conferences to promote the services offered by the organization

4. Administrative Duties:

• Manage enrollment processes and maintain accurate student records.
• Coordinate assessments, exams, and grading processes as per the program requirements.
• Assist in budget management and financial reporting for online programs.

5. Reporting:

• Prepare regular reports on performance, including enquiry conversion, revenue generated, and other key performance indicators.
• Provide feedback to the supervisor regarding market trends, client preferences, and suggestions for service improvement.