Viamo Nepal

Product Manager

Viamo Nepal

Product Manager

Mobile technology is revolutionizing how organizations engage with their end users. More than 96% of the world’s population has access to a mobile phone, meaning it is now possible to reach nearly every single person on the planet.

And yet 3 billion people living in emerging markets still lack access to relevant, timely, and engaging information in their local languages, and their voices remain underheard. The organizations that serve them lack the technology and capacity to reach them, and many are unaware of the power of mobile technology to meet their organizational goals.

Viamo aims to catalyze a mobile movement, connecting non-profits, governments, and businesses to the people they serve using the digital technologies they have in their pockets. Viamo envisions a world where all people have access to the information they need to make decisions for healthy, prosperous lives.  

With more than 18 million people reached to-date, we are well on our way to meeting our goal of reaching 100M people by 2021.

We are looking for exceptional individuals to join our fast-growing team. If you are motivated to use your skills to tackle some of the world’s toughest challenges, and do it at a place where you can learn and grow, we want you on our team.

You will be joining more than 100 colleagues working to amplify the voice of the underheard through mobile technology. You will be asked to problem-solve on a daily basis, work to develop yourself and those around you, and help shape a young, ambitious company that is powering a global movement.

Mobile technology is revolutionizing how organizations engage with their end users. More than 96% of the world’s population has access to a mobile phone, meaning it is now possible to reach nearly every single person on the planet.

And yet 3 billion people living in emerging markets still lack access to relevant, timely, and engaging information in their local languages, and their voices remain …

Product Manager

Views: 4630 | This job is expired 4 years, 9 months ago

Basic Job Information

Job Category : NGO / INGO / Social work
Job Level : Top Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Jhamshikel
Offered Salary : Negotiable
Apply Before(Deadline) : Oct. 01, 2020 23:55 (4 years, 9 months ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than or equal to 1 year
Professional Skill Required : Team Management Business Development Communication
Other Specification

  • Minimum bachelor’s degree
  • Mastery of computers and mobile technology with proficiency in MS Office
  • Experience of data collection and analysis
  • Experience with project management life cycle, monitoring and evaluation
  • Fluency in Nepali
  • A willingness to do what it takes to get the job done. Whether that means going back to the drawing board with a problem or simply taking on different roles and responsibilities for a period of time, you thrive at adapting to changing environments
  • Demonstrated ability to multitask, prioritize and coordinate
  • Proven ability to work independently, flexibility and willingness to adapt to new tasks as needed
  • Excellent attention to detail and thoroughness

Desirable

  • Previous experience working with a Mobile Network Operator
  • Knowledge of Interactive Voice Response and USSD
  • Previous working experience in content development for mobile
  • Experience with behaviour change communication
  • Experience with qualitative research
  • Previous experience working in project management


Job Description

The 3-2-1 Product Manager is an integral part of the VIAMO team and responsible for ensuring quality on the 3-2-1 Service. (S)he will help with each step of the content creation process, ensuring that key messages follow best practices, and are translated, recorded and pre-tested correctly. (S)he will be the IVR platform expert, building the audio and text trees, updating content, and troubleshooting. (S)he will play a key role in monitoring the continued quality and success of the Service, piloting and evaluating new initiatives, and reporting to MNO and NGO partners.

Manage 3-2-1 Day-to-Day Activities.

  • Test 3-2-1 channels daily to ensure that the codes are working
  • Update the master document containing all 3-2-1 messages
  • Update dynamic content on the service.
  • Documentation and archiving of any changes made to the content of the service
  • Track all other 3-2-1 related statistics, in collaboration with the Country Manager.
  • Issue and analysis of 3-2-1 monthly statistics

Upload and manage content in the Viamo platform

  • Master all Viamo mobile functionality for the creation and management of content trees with the 3-2-1 best practices
  • Update sound files as needed
  • Update text (USSD/SMS) as needed
  • Create live dashboard links as requested for sharing with content partners
  • Download data and create reports on usage as requested
Managing Relations with the Content Production Team

  • Create and organise the content scripts with 3-2-1 best practices to share with the team for translation and recording.
  • Ensure that all received content is of high quality, in the agreed-upon format and delivered on time
  • Once the sound files and text files have been sent back, review and compare the content to ensure consistency, grammatical accuracy, and clarity of the messages.
  • If revisions to the sound file or the text need to be made, send to production team explaining the problem. Repeat as necessary.
  • Update master document containing all 3-2-1 messages across all languages
  • Document and archive any changes made to the content of the service

Pre-Testing of Content

  • Lead the pre-testing of new 3-2-1 content for message quality and comprehension
  • If necessary, identify, train, and supervise researchers for testing of content, according to 3-2-1 testing guidelines
  • Produce summary reports with recommendations for improving the content

Issuance of Statistics and Reports Related to 3-2-1

  • Issue and analysis of 3-2-1 monthly statistics
  • Track all other 3-2-1 related statistics, in collaboration with the Product Supervisor
  • Write and send monthly usage reports to MNO partner
  • Write and send monthly usage reports to Content Partners

Manage the 3-2-1 marketing relations with mobile Network Operator

  • Create 3-2-1 promotion messages with best practices and submit them to MNO for approval
  • Collaborate with the MNO to create a schedule for promotions and ensure that it is followed
  • Record the dates of promotion, messages pushed across the different categories
  • Create BTL reports for MNO and partners

Other: Nepal Project Management Support

  • Support the Country Manager as needed for Viamo’s work in Nepal
  • Assist with the design, strategy and implementation of projects in Nepal
  • Lead project implementation, supporting translation, recording, testing needs, amongst other project needs
  • Carry out technical deployment of the project on the Viamo platform
  • Monitor and document performance metrics, end user engagement and impact to inform appropriate changes to project approach and overall implementation as needed.

Key Performance Indicators

  • Number of listeners
  • Key Messages listened to
  • Consistency and completion of monthly tasks
  • Caller to listener ratio

Team and Reporting Structure

  • Reports to Nepal Country Manager


This job has expired.

Job Action

job_detail_page
Search, Apply & Get Job: FREE