• Partner closely with Operations leaders to understand their business needs and provide strategic HR guidance
  
• Responsible for creating a positive work environment that promotes employee engagement, motivation, and retention and also responsible to develop and implement employee engagement initiatives
  
• Stay current with industry trends and best practices in HR for Ops dept, sharing insights with both HR and Operations teams
  
• Provides guidance and input on business unit restructures, workforce planning and succession planning of the operations team
  
• Collaborate with the Talent Acquisition team to develop a  strategic plan for talent acquisition and filter candidates for the Operations team and have to actively plan CTE hiring for Ops especially on campaign period
  
• Analyse and interpret various types of employee reports (e.g., compensation, capacity planning, attrition) to guide decision making and provide proactive solutions to operations managers and provide guidance and support to managers and employees on employee development and career growth opportunities
  
• Partner with the P & O team to ensure compliance with company policies, procedures, and applicable laws and regulations
  
• Identifies training needs for business units and individual coaching needs. Participates in evaluation and monitoring of training programs to ensure success and follow up to ensure training objectives are met
  
• Conducts weekly meetings with the respective business units to go over people related strategies, priorities and projects
  
• Manages and resolves complex employee relations issues and conduct effective, thorough and objective investigations
  
• Act as a change agent and single point of contact for employees and managers of operations department
  
• Provides performance management guidance to line management like coaching, counselling and career development
  
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required
  

Requirements

• Bachelor/ Masters Degree in Management (Preferably Human Resource) or related field
• Minimum 4 years of experience as an HR professional, with a demonstrated track record of successfully managing teams of 2-4 members
• Work exposure in multinational companies will be an added advantage
• Ability to function well in a fast-paced work environment by managing priorities with short deadlines
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
• Ability to handle sensitive and confidential information with the utmost discretion
• Strong interpersonal and influencing skills  to work effectively in a team environment
• Strong organisational skills with a track record of problem solving and effective decision making
• Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors

Competencies

• ​Inter- personal
• Analytical
• Communication
• Initiative
• Team Player

Benefits

• International working environment, and a unique opportunity to learn from the best in e-commerce and business growth.
• A platform to learn from Alibaba’s world-leading ecosystem
• Rigorous training and exposure in team management, leadership, business analytics, and operations.
• An opportunity to train the next generation of business leaders
• Competitive salary and incentive package
• Health & Medical insurance