Tilganga City Eye Center is seeking a dedicated Patient Services Coordinator to enhance our patient care services, with a key focus on surgery coordination. This role involves direct communication with patients, doctors, and administrative teams to facilitate seamless healthcare delivery. Responsibilities include scheduling surgical procedures, guiding patients through pre- and post-operative care, coordinating with doctors and surgical teams, and managing patient records, among others. 

Job Specification

• Education Level: Under Graduate (Bachelor)
• Experience Required: More than or equal to 2 years
• Professional Skill Required:  Customer Service & Patient Care, Problem-Solving & Crisis Management, Multitasking & Time Management, Knowledge of Medical & Administrative Processes, Technical Proficiency

Key Responsibilities:

• Assist patients in scheduling consultations, diagnostic tests, and surgeries.
• Coordinate with ophthalmologists, surgical teams, and patients to ensure seamless surgical procedures.
• Provide pre-operative and post-operative guidance to patients and their families.
• Maintain accurate patient records and follow up on surgery-related queries.
• Ensure a smooth patient experience by addressing concerns and providing necessary information.

Requirements

• Bachelor’s degree in a relevant field (Healthcare Administration, Business Administration, etc.).
• Previous experience in healthcare coordination or patient services is a must.
• Strong communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced clinical environment.
• Proficiency in basic computer applications and patient management systems.
• Fluency in Nepali and English required; proficiency in Tibetan language will be an added advantage.

What We Offer

An opportunity to contribute to delivering top-notch services in the world of eye care within a supportive and professional environment.