Marketing and Outreach

• Develop and execute strategic marketing campaigns targeting HR professionals and companies in need of HRM solutions.
• Create engaging marketing content, including product brochures, case studies, blog posts, and social media posts, to increase brand awareness.
• Collaborate with the sales team to identify and target potential clients, assist in lead generation, and support the sales pipeline.
• Conduct product demonstrations, webinars, and presentations to showcase the software's value and features.

Implementation and Client Onboarding

• Lead the client onboarding process by coordinating project timelines, requirements gathering, and system setup for smooth implementation.
• Work closely with clients to understand their needs and customize the software to suit their organizational workflows.
• Conduct training sessions for clients, offering guidance on software functionalities, best practices, and maintenance requirements.
• Ensure a smooth transition from implementation to support by providing clients with comprehensive documentation and ongoing assistance.

Product Knowledge and Improvement

• Stay updated on HR industry trends, emerging technologies, and competitor offerings to ensure our software remains competitive and meets client demands.
• Collect and analyze feedback from clients, identifying potential areas for software improvement and collaborating with product development teams.
• Act as a bridge between clients and the technical team, ensuring that client feedback is effectively translated into technical requirements.

Client Relationship Management

• Build and maintain strong client relationships by providing excellent customer service and proactive communication throughout the implementation lifecycle.
• Address any implementation challenges, escalating technical issues to the development team as necessary.
• Follow up post-implementation to ensure the software is being used effectively and identify any additional training or customization needs.