Salary: As per RIN National Personnel Regulation
Reports To: Country Operations Manager (COM)
Closing Date: 12th December 2018 – interviews on Monday 17th December
Overall Purpose of the Role
The Operations Officer (OO) is part of the country staff team who are responsible for representing and delivering Raleigh International’s interests in country. Raleigh’s aim is to develop a number of long-term country programmes that deliver sustainable development through young people.
The role of OO is to assist the Country Operations Manager (COM) to deliver the programmes in country, managing the Deputy Operations Managers (DOM). They will assist the COM to deliver the day to day coordination and management of the programmes including safety, logistics, transport, training, and routine management of volunteer staff and participants.
Principle Accountabilities and Responsibilities
- Support to ensure that safety standards are maintained, and Raleigh’s safety culture is communicated effectively to all staff, volunteer staff and participants in line with organisational policy
- Take lead in collaboration with COM in preparing Country Safety Documents (e.g. Risk Register, Risk Assessment, Contingency Plan, Crisis Management Plan, Sexual Assault Plan, etc)
- Take lead in community selection from operations perspective (safety and security, and risks assessments) and ensure the quality of all safety systems
- Take lead in trek route identification as required; conducting Recce; preparing route card, risk assessment and casualty evacuation plans
- Take lead in trek guide selection, orientation, supervision, and coordination among the trek guide, VMs, Logistic and Finance Teams
- Help ensure that optimum back-up is planned and provided for evacuation and medical support to project sites in line with policy and best practice
- Crisis Management - assist with the coordination and day to day management of the plan and response to incidents
- Duty Manager – form part of a rotating team responsible for the out of hours duty call system
Staff and Volunteers:
- Deliver as assigned and assist with the trainings related to volunteer journey; and management and support of the volunteer staff and volunteers so that they can contribute to achieve Raleigh’s development aims. This will include skills building, team-building, briefing, providing advice and guidance, and giving practical and moral support and supervision.
- Participate and/or undertake support visits to placements as assigned.
- Contribute to and ensure effective, timely and efficient communications with Raleigh International Nepal’s various Departments and Head Office.
- Manage day to day communications with project sites and volunteer teams as assigned.
- Take lead in compiling, analysing and reporting Volunteer feedbacks throughout the placement with recommendations for further improvements.
- Assist with the quality assurance (e.g. QAH, BS8848) of all administration and record keeping.
- Take lead in manging the Raleigh House and its smooth functioning.
- Work within a team of staff and volunteers to deliver the Country Strategy 2017-2020 within the spirit of Raleigh’s vision, mission, values and ethos by maximising the development opportunities and experience for all volunteer staff and volunteers.
- Assist with operational project planning, reporting and management under the guidance of COM/Country Director.
- Communicate with partner NGOs and other stakeholders as assigned to maintain healthy relationship and to ensure the operational delivery of projects and individual team placement.
- Proactively engage in the recruitment, assessment and selection and pre and post training for the National Volunteers so they have an equitable contribution and outcomes to the International Volunteers.
- Proactively support volunteer staff and volunteers in the development of team and support plans and reporting against them.
- Contribute to planning and delivery of other organisational activities and events as of the organisational needs and as assigned by line manager/CD.
- Commitment to the aims, ethos and culture of Raleigh International.
- Strong people management skills and experience of managing groups of between 40 and 120 staff/volunteers
- Strong project planning skills and a proven track record of project delivery
- Experience of working with and motivating volunteers from different backgrounds, nationalities and ages
- Experience of working in a multi-cultural, multi-ethnic and diverse environment
- Experience of working with and developing young people
- Demonstrable competencies on people focused excellent communication, facilitation and diplomatic skills, with the ability to lead by example, demand excellence and adapt their leadership style to the situation
- Evidenced ability to motivate and support staff to achieve success consistently
- Have high levels of integrity and sound judgement
- Be a strong and flexible team player
- The ability to deal with conflict and overcome challenges
- Excellent planning and organisational skills with the ability to prioritise and organise a heavy workload, work autonomously on own initiative both reactively and pro-actively
- Language – fluent in oral and written English
- Excellent interpersonal and communication skills; both written and verbal
- Ability to work collaboratively with volunteers and peers under the direction of the COM
- Good IT literacy (Microsoft Office suite and databases)
- Commitment to reside at Raleigh House as required during the employment period
- Ability to frequently travel to remote areas and stay in the community and training centres along with the volunteers
- Previous Raleigh experience as a staff member or senior volunteer position e.g. Deputy Operations Manager (DOM).
- A good understanding and experience of international development, environmental and sustainable development issues and the ability to enthuse others on the issues and contribute to strategic planning.
- Experience of budget management.
- Experience of working long hours required to achieve the aims and objectives of the role.
- As per the Raleigh International Nepal National Personnel Regulation, the holiday entitlement for full-time staff is 25 working days per year, plus 13 public holidays.
- Normal office hours are Monday to Friday, 9.00 am - 5.00 pm.
- However, weekend, early morning and evening working may be required in the following circumstances: to attend events, project reviews and meetings; meet the deadlines; and emergency situations. The salary and benefits for the position is therefore accordingly pitched by taking above considerations.
To be considered for this role applicants must have Nepalese Nationality.
Safeguarding and Vulnerable Adults:
Raleigh International Nepal is committed to ensuring the health, safety, welfare and development of all young people with whom it works regardless of gender, age, stage of development, disability, sexual orientation, religion, culture or ethnicity. All participants who take part in activities organised by us should enjoy taking part in these without fear of harm. We guide all staff and volunteers to show respect for and understanding of young people’s rights and their safety and welfare and by so doing, conduct themselves in a way that reflects our principles.
It is Raleigh International Nepal’s policy to conduct organisation business honestly, and without the use of corrupt practices or acts of bribery to obtain or receive an unfair advantage.
Raleigh is committed to ensuring adherence to the highest legal and ethical standards of organisation conduct. This must be reflected in every aspect of the way in which we operate. We must conduct all our dealings with integrity. Bribery and corruption harms the societies in which these acts are committed and prevents economic growth and development.
Any breach of Raleigh’s policy will be regarded as a serious matter and will be dealt with under our disciplinary procedure. In serious cases, it may be treated as gross misconduct leading to summary dismissal.