Operations Manager (Bar/ Service/ Host)
HRC Global Private Limited

Coming soon, Hard Rock Cafe Kathmandu features 10,000 square feet of adventure space overlooking the beautiful mountains surrounding Kathmandu valley. Make sure to pick up something at the Rock Shop before joining your friends in our indoor or outdoor dining area with seating capacity for 321 customers. Located in the Sherpa Mall building, our merch store will remain open for 365 days a year, 10 a.m. to 11 p.m.

Operations Manager (Bar/ Service/ Host)

Views: 434 | This job expired 2 weeks, 4 days ago

Basic Job Information

Job Category : Hospitality
Job Level : Mid Level
No. of Vacancy/s : [ 3 ]
Employment Type : Full Time
Job Location : Kathmandu, Nepal
Offered Salary : Negotiable
Apply Before(Deadline) : Sep. 03, 2019 23:55 (2 weeks, 4 days ago)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 3 years
Other Specification
  • Should have 3+ years in an Operations Managerial role with high volume exposure in a casual- themed, full- service restaurant

Required Skills:

  • Ability to learn and bring "out of the box" ideas to their team
  • Genuine enthusiasm and aptitude for serving people
  • Excellent verbal and written communication skills
  • High level of business acumen and common sense
  • Demonstrates strong problem solving skills through ability to diagnose and implement solutions
  • Must possess strong communication and listening skills, excellent speaking, reading and writing
  • Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas
  • Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization
  • Multiple language abilities a plus, fluency in English required

Job Description

  • Demonstrate financial comprehension of the cafe’s budget and P&L
  • Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards
  • Manage labor schedules in line with the cafe’s budget and forecast models
  • Successfully run a department and/or cost center
  • Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards
  • Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe
  • Execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction
  • Foster an environment of customer service in which all team members put the guest first in every situation
  • Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking system
  • Remain an objective observer of the standards of service to ensure guest expectations of the Brand & Cafe are upheld
  • Ability to engage with guests in regards to music both current and past
  • Support senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact
  • Clearly define goals and expectations for team members using performance review tools and hold the team accountable for successful performance
  • Support staff development and advancement along well-defined career paths
  • Serve as a Learning Coach developing, implementing, and executing learning & developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention
  • Possess a self-motivated approach to their own personal and professional growth

Applying Procedure: 

Interested candidates are requested to mail their updated CV at recruit@hrckathmandu.com

OR,


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