G.P.G Services, a subsidiary company of Sunrise Saves Energy Pty Ltd, is looking to hire Operations Manager for an upcoming call center based in Kathmandu, Nepal.

Operations Manager

Views: 837 | This job is expired 1 week, 6 days ago

Basic Job Information

Job Category	:	General Mgmt. / Administration / Operations
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu , Nepal
Offered Salary	:	NRs. 35,000.00 - 50,000.00 Monthly
Apply Before(Deadline)	:	Mar. 10, 2023 23:55 (1 week, 6 days ago)

Job Specification

Education Level	:	Bachelor
Experience Required	:	More than or equals to 2 years
Professional Skill Required	:	Leadership Multitasking Time Management Interpersonal Skills

Other Specification

Bachelor’s degree in Business Administration or related field
Minimum 2 to 5 years of experience in a managerial role in the BPO/Call Center industry
Strong analytical and problem-solving skills
Excellent communication in English language, interpersonal and customer service skills
Ability to work in a fast-paced and dynamic environment
Ability to take initiative and work independently

Job Description

The Operations Manager will assist in establishing call center objectives, create protocols, provide representatives with opportunities to expand their knowledge of services, products and troubleshooting techniques, analyze call center data, focus on improving performance and generate top notch leads.

WHAT WE ARE LOOKING FOR

S/he Should be well versed with the processes of operating a call center, especially in an outbound one
S/he Should have comprehensive knowledge of hiring, coaching, handling attrition, roster planning, CSAT, SLA, etc.
Able to handle escalations of difficult calls and diffuse tense situations
Able to prepare reports with ease, analyze call center data to improve processes, ensure that resources are allocated properly and maximize efficiency
Develop and implement operational strategies to meet organizational objectives
Establish and maintain effective relationships with external vendors and stakeholders.
Oversee the daily operations of the organization.
Develop and implement policies, procedures, and quality standards.

Note:
Work time: Shift starts from 6 a.m.

This job has expired.

Recent Articles