G.P.G. Services

BPO / Call Center / ITES

Operations Manager

Views: 1225|Published on: Feb 28, 2023

General Mgmt. / Administration / Operations

Mid Level

Full Time

Vacancy: 1

Kathmandu , Nepal|

Experience: More than or equal to 2 years|

NRs. 35,000 - 50,000 Monthly

Job Description

Roles and responsibilities of this job

The Operations Manager will assist in establishing call center objectives, create protocols, provide representatives with opportunities to expand their knowledge of services, products and troubleshooting techniques, analyze call center data, focus on improving performance and generate top notch leads.

WHAT WE ARE LOOKING FOR

S/he Should be well versed with the processes of operating a call center, especially in an outbound one
S/he Should have comprehensive knowledge of hiring, coaching, handling attrition, roster planning, CSAT, SLA, etc.
Able to handle escalations of difficult calls and diffuse tense situations
Able to prepare reports with ease, analyze call center data to improve processes, ensure that resources are allocated properly and maximize efficiency
Develop and implement operational strategies to meet organizational objectives
Establish and maintain effective relationships with external vendors and stakeholders.
Oversee the daily operations of the organization.
Develop and implement policies, procedures, and quality standards.

Note:
Work time: Shift starts from 6 a.m.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than or equal to 2 years

Other Specification

Bachelor’s degree in Business Administration or related field
Minimum 2 to 5 years of experience in a managerial role in the BPO/Call Center industry
Strong analytical and problem-solving skills
Excellent communication in English language, interpersonal and customer service skills
Ability to work in a fast-paced and dynamic environment
Ability to take initiative and work independently

Skills Required

Required skills for this job

Leadership

Multitasking

Time Management

Interpersonal Skills

Salary

Offered financial and non-financial compensation for this job

Offered Salary:NRs. 35,000 - 50,000 Monthly

Applying Procedure

Click on Login to Apply to get the email address / external link to apply.

Note: You need to be a registered jobseeker to view the applying email address / external link.

Apply Before: Mar 10, 2023

About the organization

G.P.G. Services

BPO / Call Center / ITES

Kalanki, Kathmandu

G.P.G Services, located at Sanepa, Lalitpur, is looking to hire Customer Support Representative for International customer support for Australian clients.