Himalayan Encounters

Travel Agents / Tour Operators

Operations Manager

Views: 2949|Published on: May 11, 2025

General Mgmt. / Administration / Operations

Senior Level

Full Time

Vacancy: 1

Kathmandu|

Experience: More than 7 years|

Not Disclosed

Department: Operations
Reporting To: Country General Manager, Nepal
Direct Reports: DOM, Operations Coordinator, Operations Executive and Tour Leaders
Location: Kathmandu, Nepal
Effective From: 15th May 2025
Work Type: Full Time

The Operations Manager – Nepal holds overall responsibility for ensuring the successful and profitable delivery of all Intrepid Nepal trips and other specified travel products. This role oversees the recruitment, training, and management of Intrepid’s tour leaders, guides, and porters. Acting as the primary liaison between Intrepid Brands, tour leaders, and the Nepal-based office team, the Operations Manager is accountable for the performance of the Operations Department. As a member of the Nepal Management Team, they also play a key role in shaping the strategic direction of Intrepid Nepal.

Qualifications, Skills & Experience

Essential

7+ Years of experience in Operational management, ideally in multiple locations.
Extensive travel experience in Nepal.
Outstanding communication and first-class people and relationship management skills
Outstanding organizational skills, attention to detail and ability to delegate
Systems literacy

Desirable

A thorough understanding of and passion for Intrepid’s style of travel, including our different brands
A thorough understanding of Nepal’s culture and business etiquette.
The ability to manage and develop a large group of employees and leaders.
A willingness to work regular office hours with flexibility to be on call outside of office hours as needed
Ability to work efficiently and effectively both independently and as part of a team

In addition to the above all our people require:

Passion for travel and belief in Intrepid Travel’s responsible travel philosophy.
Understanding of and support for Intrepid Travel’s Purpose Beyond Profit ethos.

Other Skills & Attributes

Initiative to develop and implement continuous improvement of processes
The capacity to successfully oversee and provide resolution on emergency situations that may occur on trips.
Committed to exceptional standards of internal and external customer services.
Exemplifies Company values at all times
To attend regular management and staff meetings
A commitment to internal and external customer satisfaction.
An understanding of the qualities that make an excellent Tour Leader.
Understanding of cross-department dependencies & ability to work productively with all areas of the business.

For further information on this vacancy, please CLICK HERE !

Applying Procedure

Click on Login to Apply to get the email address / external link to apply.

Note: You need to be a registered jobseeker to view the applying email address / external link.

Apply Before: May 24, 2025

About the organization

Himalayan Encounters

Travel Agents / Tour Operators

Himalayan Encounters is the Nepal based operator for Intrepid Travel – an international Destination Management Company providing travel, tour, and trek services to businesses across the globe. The Intrepid Group is the largest Travel Company in the world with 1000s of experiences, over 100 countries: catering all ages, budgets and appetites for adventure.