About the job

Company: Tootle / Zapp Services Pvt. Ltd. 
Location: Pulchowk, Lalitpur Tootle is seeking a motivated and enthusiastic Intern to join our Support and Operations Team.

This internship offers hands-on experience in the ride-sharing industry and an opportunity to contribute to daily operational excellence. 
The ideal candidate should be proactive, detail-oriented, and eager to learn in a fast-paced environment.

Key Responsibilities:

Customer Support:

• Respond to customer inquiries via email, chat, or phone, ensuring prompt and accurate resolutions.
• Assist in addressing ride-related issues, including cancellations, delays, or complaints.
• Document and escalate complex issues to senior team members as needed.

Driver/Rider Coordination:

• Communicate with drivers and riders to resolve real-time issues during rides.
• Assist in activating new registered drivers by providing virtual support and answering queries.
• Maintain accurate records of driver and rider interactions.

Operational Assistance:

• Monitor ride activity to ensure service quality and efficiency.
• Support daily operations by updating schedules, tracking metrics, and preparing reports.
• Assist in maintaining compliance with company policies and procedures.

Data Management:

• Collect and analyze data related to rides, cancellations, and customer feedback.
• Provide insights and suggestions for operational improvements based on data trends.

Team Collaboration:

• Collaborate with team members to execute special projects and campaigns.
• Participate in team meetings and contribute ideas for improving support and operations.

Qualification:

• Bachelors in management Completed or Running
• Freshers are highly encouraged to apply.