Grand Norling Resort
Hotels / Resorts / Restaurant

Conveniently located in Kathmandu, Grand Norling Hotel's Resort is a great base from which to explore this vibrant city. The city center is merely 11 km away and the airport can be reached within 15 minutes. A haven of rest and relaxation, the hotel will offer total renewal just steps away from the city's numerous attractions such as Zambala Thanka Treasure, Khawalung Monastery, Boudhanath Stupa.

The facilities and services provided by Grand Norling Hotel's Resort ensure a pleasant stay for guests. While lodging at this wonderful property, guests can enjoy free Wi-Fi in all rooms, 24-hour front desk, Wi-Fi in public areas, car park, room service.

Hotel accommodations have been carefully appointed to the highest degree of comfort and convenience. In some of the rooms, guests can find television LCD/plasma screen, carpeting, clothes rack, complimentary instant coffee, locker. The hotel offers an excellent variety of recreational facilities, including golf course (within 3 km), outdoor pool, kids club, pool (kids), garden. Grand Norling Hotel's Resort is your one-stop destination for quality hotel accommodations in Kathmandu.

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Operations In-charge

Views: 1298 | This job is expired 7 years, 6 months ago

Basic Job Information

Job Category	:	General Mgmt. / Administration / Operations
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Nov. 20, 2017 23:55 (7 years, 6 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 3 years

Other Specification

Priority will be given to ones with more experience
Preference in F&B banquet Knowledge,Front Desk Reservations
Fluent in English & Other Foreign Languages
Demonstrate a passionate commitment to the business
Welcome and embrace change, with a positive attitude
Be able to priorities duties
Personal integrity
Be honest and reliable
Be trustworthy and respectful
Maintain excellent time-keeping and attendance
Be professional at all times

Job Description

Fully responsible for all aspects of all departments.
Support and work with all Head of Departments in all aspects of running this hotel
Ensure the premises are in operative condition as per category of the unit to receive & serve the guests
Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM/RGM
Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required
Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc)
Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef
Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase
Inspecting all departments for SOP implementation
Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture
Monitor the co-ordination between all departments for smooth & efficient operations
Assessing and reviewing customer satisfaction and service recovery process
Meet all dept. heads to review & train the staff to upkeep the human capital
Identifying staff learning needs and assisting with development
Providing timely and constructive feedback to all direct reports as and when required either formally or informally
Conduct weekly / Daily meeting with marketing people for inquiry & follow up & conversion to grow up the business
Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization
Be on available on call 24 hours a day to resolve any urgent problems on emergencies
Responsible for the overall management of the operation of the hotel
Any other duties assigned