Operations Experience Manager

Daraz, one of the leading online shopping and selling platforms of South Asia, has been connecting a bridge between thousands of sellers and millions of buyers. After being acquired by Alibaba in 2018, it has been making headlines for its revolutionary 11.11 campaign, which is all about providing exciting offers for 24 hours every year on November 11.

Daraz, currently has over 450 employees in Nepal and is one of the biggest recruiters despite the pandemic, which has largely affected people’s career. While a lot of companies only speak about having a positive work environment and a diverse workforce, Daraz has implemented it. With 50% women in leadership positions and continuous initiative to keep the employees cheerful by engaging them in entertaining activities. Daraz has strived for excellence not only in the matter of business but also in terms of workforce.

With one of the biggest sales in Nepal in line, Daraz is looking for multiple talents to add on to their team.
Daraz, one of the leading online shopping and selling platforms of South Asia, has been connecting a bridge between thousands of sellers and millions of buyers. After being acquired by Alibaba in 2018, it has been making headlines for its revolutionary 11.11 campaign, which is all about providing exciting offers for 24 hours every year on November 11.

Daraz, currently has over 450 employees …

Operations Experience Manager

Views: 519 | Apply Before: 1 week, 2 days from now

Basic Job Information

Job Category : General Mgmt. / Administration / Operations
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Oct. 31, 2021 23:55 (1 week, 2 days from now)

Job Specification

Education Level : Master
Experience Required : More than or equals to 2 years
Professional Skill Required : Communication Negotiation Organizational Time Management
Other Specification
  • Minimum Master’s Degree with minimum 2-3 years’ experience in relevant field
  • Proactive and able to work both independently and within a team
  • Proven negotiation skills, influencing abilities and strong numerical and analytical ability
  • Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions
  • Demonstrated ability of excelling in fast-paced, changing and ambiguous environments and work under high pressure
  • Working knowledge in Excel and MS Office package
  • Ability to mentor, coach and act as a knowledge resource to other employees
  • Good organizational skills including prioritizing, scheduling, time management, and meeting deadlines

Job Description

  • Work on clear and impactful projects to improve operations & our partners experience
  • Work with the Heads of functional departments to initiate, plan and execute growth plan projects
  • Coordinate and follow up with functional teams to ensure that all projects are delivered on-time, within scope and within budget
  • Identify bottlenecks in interdepartmental processes and improve/streamline those processes
  • Track project progress; identify, report and resolve issues and risks in order to launch initiatives on time and smoothly
  • Identify new areas of growth or service improvement
  • Work with our international teams to learn and implement best practices
  • Challenge the status-quo such as current systems and processes to identify short- and long-term improvement opportunities
  • Report and escalate issues / problems to management as needed
  • Drive collaboration and positive relationships between functions within Daraz in order to meet common business goals
  • Identify skill gap, work on skill and capabilities development plan, execute such plans to enhance knowledge, skill and abilities of the team members across the departments
  • Actively coordinate with regional team to devise impactful projects, exchange learnings and execute
  • Identify, secure and manage the resources required to execute projectS
  • Maintaining & improving main KPIs: success rate, E2E lead times, cost optimization, reducing the business losses, enhance customer/seller experience, SOP compliance and process optimization
  • Examples of projects might include setting up markets for e-commerce services, gap analysis on existing service offering processes, various projects to enhance customer/seller experience, expansion of offline network, introduction of new systems and processes etc.

Benefits

  • An international working environment in a start-up setting, and the unique opportunity to learn from industry leaders, including Lazada and Alibaba teams
  • Work closely with country and group level management to build e-commerce in Nepal
  • Hands-on experience in leading a team and growing a business
  • Five days working week (Monday to Friday)
  • Benefit Package: Social security fund, fuel expenses, employee discount voucher, mobile top ups and data pack, accidental insurance, medical insurance, full annual health check-up

Applying Procedure

To apply, please CLICK HERE

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