Operations Associate

Kathmandu Organics - Nursery Lane, Babsbari, Chakrapath

This job is expired 3 years, 1 month ago

Job Category	:	General Mgmt. / Administration / Operations > Administrative support, Office management & co-ordination
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu Organics - Nursery Lane, Babsbari, Chakrapath
Offered Salary	:	NRs. 18,000 - 20,000 Monthly
Apply Before(Deadline)	:	Apr. 19, 2022 23:55 (3 years, 1 month ago)

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 1 year

Bachelor’s degree in operations management, business administration, or related field
Positive, outgoing solution-finder who is able to multitask.
Good communicator and comfortable talking to customers on the phone. .
Strong interpersonal, verbal and written communication and listening skills
Strong attention to detail and accuracy.
Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook )

Objectives of this Role
Responding to customer support inquiries as quickly and accurately as possible via phone, chat and email.
Manage, process, and track customer orders to ensure accuracy, and timely arrival of online orders (customer account management).
Actively involved in pre-sales & post-sales support
Improve ECommerce Marketplace reviews and performance
Documenting product issues, providing customer feedback, and generate summarized reports to Operational Departments.
Proactively manage and maintain high customer satisfaction & logistics metric scores for our online store and Marketplace Channels.
Implement, and maintain quality assurance protocols
Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity
Ensure operational activities remain on time and within a defined budget