The Customer Service Associate will be responsible to handle the everyday activities related to client/customer service delivery. This would comprise of regular communication with clients and be ensuring that the clients are being provided with quality and timely services.

Major Duties and Responsibilities:

• Handle all client queries, both Household and Institutional.
• Handle all operations for pick-ups on a day-to-day basis.
• Actively follow-up on potential clients for any partnerships, especially in Bhaktapur.
• Reach out to organizations and/or individuals, both within and outside the valley and explore potential collaborations.
• Maintain and regularly update the client database.
• Schedule and conduct awareness workshops and site visits/campaigns.
• Coordinate product deliveries to clients and regularly update the bin deliveries sheet.
• Conduct comprehensive research on various areas relevant to business scope development.
• Actively initiating programs that would contribute to the organization’s scope of work.