Gadicharge
E-Commerce/ E-Business

GadiCharge Pvt. Ltd. is a Charging as a Service (CaaS) provider offering end-to-end Electric Vehicle (EV) charging infrastructure and solutions, creating an accessible, reliable, and efficient network of charge points that cater to the needs of EV users in Nepal, while contributing towards achieving the nation’s EV adoption goals. GadiCharge builds and operates own charging stations as well as onboards and supports franchisees (aspiring entrepreneurs, existing corporates working in a varied range of industries) to establish and operate EV Charging Stations under our brand.

Operations and Customer Service Manager

Views: 269 | Apply Before: 1 week, 6 days from now

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service > Operation and Maintenance, Client servicing, Customer relationship, Guest relation/ servicing, Online support
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Shikali Marg, Sanepa, Lalitpur
Offered Salary	:	NRs. 25,000 - 30,000 Monthly
Apply Before(Deadline)	:	Jun. 27, 2025 23:55 (1 week, 6 days from now)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 3 years
Professional Skill Required	:	Innovative Coordination Communication Customer Service Operation Management

Other Specification

Education: Bachelor’s degree in Business Administration, Engineering or a related field.
Experience: Minimum 3-5 years of proven experience in operations management and/or customer service, ideally in the energy or transportation sector, or a similar role.

Skills and Key Competencies

Excellent interpersonal and communication skills to effectively liaise with stakeholders.
Problem-solving abilities to troubleshoot and resolve issues under pressure.
Leadership qualities to mentor and motivate a customer service team.
Adaptability and innovation mindset to drive continuous improvement.
Ability to work independently as well as a team player who can adapt and grow in a fast-paced, collaborative environment.

Work Hours: Full-time from 9:30 AM to 5:30 PM, with occasional overtime based on deadlines or project requirements.

Job Description

At GadiCharge, we believe in the power of effective communication and operational excellence to drive impact. As a growing organization, we’re looking for a dedicated and capable Operations and Customer Service Manager to support our day-to-day EV Charging operations. This role is best suited for individuals with prior experience in operational support and who are ready to take the next step in their professional journey. You will be joining a team that values creativity, strategic thinking, and collaboration.

Key Responsibilities

1. Operations Management

Develop and implement operational Standard Operating Procedures (SOPs) ensuring smooth functioning of all charging stations.
Coordinate with station managers to maintain operational efficiency and resolve technical issues promptly.
Monitor station performance metrics and optimize operations for maximum uptime and user satisfaction.
Ensure compliance with safety standards and regulations at all charging locations.

2. Customer Service Leadership

Serve as the primary point of contact for customer issues and escalations, ensuring timely resolution and maintaining high customer satisfaction.
Develop a customer service strategy aligned with GadiCharge’s values of accessibility, reliability, efficiency and transparency.
Train and mentor customer service representatives to deliver cheerful, down-to-earth, and intelligent support experiences.
Implement feedback mechanisms to continuously improve service quality and operational effectiveness.

3. Technical Troubleshooting:

Collaborate with technical teams to diagnose and troubleshoot/resolve issues for Charging Point Operators (CPOs) and end-users promptly and effectively.

4. Communication and Coordination

Act as a communication bridge between GadiCharge, EV users, and CPOs, ensuring clear and effective communication channels.
Facilitate regular meetings and updates with station managers to align operational goals and resolve issues.

5. Continuous Improvement and Innovation

Stay updated with industry trends and technological advancements in EV charging infrastructure.
Innovate and propose new ideas to enhance operational efficiency, user experience, and sustainability efforts.