Zum Rides Pvt. Ltd. is a pioneering transportation service provider in Nepal, committed to introducing innovative and sustainable solutions for urban mobility. As the first company to introduce public bike stations in Nepal, we are dedicated to reducing traffic congestion and promoting eco-friendly transportation options. With a focus on high-quality service, Zum Rides aims to make commuting more efficient, enjoyable, and accessible for everyone.

Operation Manager

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Basic Job Information

Job Category	:	Commercial / Logistics / Supply Chain
Job Level	:	Senior Level
No. of Vacancy/s	:	[ 2 ]
Employment Type	:	Full Time
Job Location	:	Dillibazar, Kathmandu
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Sep. 07, 2024 23:55 (1 week, 4 days ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 3 years
Professional Skill Required	:	Team Management Management Communication Problem-Solving Skills Work Under Pressure

Other Specification

Bachelor’s degree in Business Administration, Logistics, Mechanical Engineering, or a related field.
Minimum of 3 years of experience in operations management, logistics, or a similar role.
Strong understanding of mechanical systems, particularly in relation to bicycle maintenance and repair.
Proven track record of leading teams and managing staff effectively.
Excellent verbal and written communication skills, with the ability to liaise effectively with clients, staff, and stakeholders.
Strong analytical and problem-solving skills to address operational challenges and improve service efficiency.

Note: No Salary Bar For the Deserving Candidates.

Job Description

As the Operational Manager for Zum Rides' Public Bike Station, you will be responsible for overseeing the daily operations, maintenance, and overall functionality of our bike-sharing stations across Kathmandu. You will ensure that all stations operate smoothly and efficiently while delivering high levels of customer satisfaction.

Key Responsibilities:

Corporate Sector:

Oversee the setup, operation, and maintenance of public bike stations across designated locations in Kathmandu.
Monitor the distribution and availability of bikes at various stations to ensure a balanced service.
Coordinate with local authorities and stakeholders for location approvals and operational compliance.
Manage and maintain relationships with banking institutions to handle financial transactions related to bike rentals.
Ensure smooth processing of payments, refunds, and other banking operations.

Mechanical or Service Sector:

Supervise a team of in-house mechanics responsible for the repair and maintenance of all bikes.
Ensure timely repair of any issues related to bike functionality, such as tire inflation, brake checks, and overall mechanical health.
Provide regular reports on repair activities, maintenance schedules, and operational issues.
Keep detailed records of all repairs, part replacements, and service requests.
Manage the operational capacity of bike stations, ensuring they can handle 250-500 bikes efficiently.
Develop and implement strategies to optimize bike availability during peak hours and in high-demand areas.

Operational Module:

Logistics Management: The operations manager oversees the logistics of the entire cycle-sharing system. This includes managing the distribution and redistribution of bicycles across docking stations or hubs based on demand patterns and usage.
Maintenance Coordination: Ensuring that bicycles are well-maintained and safe for use is another critical responsibility. The operations manager coordinates maintenance schedules, repairs, and inspections to minimize downtime and ensure a high level of service availability.
Inventory Management: Managing inventory of bicycles, parts, and accessories is essential to meet user demand. The operations manager monitors inventory levels, forecasts demand, and orders new bicycles or parts as needed.
Customer Support: Handling customer inquiries, complaints, and feedback is part of maintaining a positive user experience. The operations manager ensures there are efficient channels for users to report issues and receive assistance promptly.
Safety and Compliance: Ensuring that the cycle-sharing program complies with safety regulations and local laws is crucial. The operations manager oversees safety protocols, such as helmet availability and adherence to traffic rules.
Data Analysis and Reporting: Analyzing usage data and generating reports helps in optimizing operations. The operations manager tracks key metrics such as usage patterns, peak hours, popular routes, and station occupancy to make informed decisions.
Expansion and Planning: If the program is expanding or launching in new locations, the operations manager plays a role in planning and executing these expansions. This includes site selection, setup of new docking stations, and coordination with local authorities.
Partnership Management: Collaborating with vendors, contractors, and local stakeholders (such as municipalities or property owners) is important for the smooth operation of the program. The operations manager builds and maintains these partnerships.