GODEALS

Operation manager

GODEALS

Operation manager

Godeals Pvt Ltd is a new startup initiated by renowned business group of Nepal with global exposure with a vision of revolutionizing the customer experience ecommerce industry.

Customer can enjoy exclusive deals and offers on several products and services offered by huge merchant networks in association with Godeals. It provides coupons, discount codes, promo codes and exclusive offers of reputed and local brands to end users by partnering with various merchants throughout the country.


Operation manager

Views: 531 | This job is expired 2 weeks, 1 day ago

Basic Job Information

Job Category : General Mgmt. / Administration / Operations > Administration, Data entry/ Order processing, Filing/ Record management, Office management & co-ordination
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu, Nepal
Offered Salary : Negotiable
Apply Before(Deadline) : Jan. 06, 2022 23:55 (2 weeks, 1 day ago)

Job Specification

Education Level : Bachelor
Experience Required : Equals to 2 years
Other Specification
  • Bachelor’s or Masters Degree in Operations Management or related field.
  • Experience in ecommerce and marketplace management, operations, and leadership.
  • Understanding of general finance and budgeting, including profit and loss, balance sheet, and cash-flow management.
  • Ability to build consensus and relationships among managers, partners, employees, merchants and customers.
  • Excellent communication skills.
  • Solid understanding of financial management.
  • Ability to manage merchant after onboarding, customer reviews, smooth order processing for customers and Godeals Services (Deals, Products and Offers).

Job Description

  • Manage Back office and call center team
  • Prepare and store official documents like contract, agreements etc. 
  • Maintain or improve level of end to end Customer satisfaction.
  • Handle the grievance of customers and merchants. 
  • Facilitate newly onboarded merchants after onboarding on Product and Deals upload, Order Processing from Customer to Merchants.
  • Monitor sales report, customer reviews and product/deals database to identify potential product issues and take appropriate corrective action.
  • Implementing systems to avoid situations of over-stocking, out-of-stock, delays or partial shipments, expired Offer and deals.
  • Develop strong relationships with Merchants and Customers- maintain cordial relations with existing/ new merchants and customers.
  • Keep a track and follow up of pending payments and settlements with Merchants.
  • Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.

Applying Procedure 

Interested candidates are requested to submit their updated CV along with the cover letter in [email protected]

OR


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