• Develops, implements and manages operational goals and monitors achievements of performance and profit objectives
• Ensures that scheduling of staffs is done in an effective and efficient manner that meet staffing objectives and achieving guest satisfaction
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  
• Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals
• Responsible for operations related analysis and develop strategy
• Answers inquiries pertaining to Slots and Online Games departments policies and services, and resolve occupants’ complaints while supporting all customer service programs
• Makes recommendation on implementation and oversight of overall strategies for the overall engagement, customer service and expense management in order to maximize profitability for all areas of responsibility
• Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions and complaints
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management
• Evaluates team members within department and delivers constructive feedback to employees in regards to performance
• Maintains strict confidentiality in all departmental and company matters
• Give orientation and training to new staffs
• Responsible for rewards and recognition program to maximize employee engagement

Applying Procedure:

Interested candidates are requested to send their updated resume to [email protected]

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