A Reputed Hotel

Operation Manager

A Reputed Hotel

Operation Manager

A Reputed Hotel located at the heart of Kathmandu with 25 rooms and restaurant is looking for a qualified and competitive candidate for the following position:

Operation Manager

Views: 4710 | This job is expired 1 year ago

Basic Job Information

Job Category : Hospitality > Restaurant management
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Jul. 07, 2020 23:55 (1 year ago)

Job Specification

Education Level : Bachelor
Experience Required : Not Required
Professional Skill Required : Interpersonal Leadership Reporting Verbal Communication
Other Specification
  • Bachelor's degree in any related subject with 2-year extensive experience on the managerial level post
  • Fluency in English and Hindi language
  • Must be proficient in Microsoft applications (Excel, Word) and have excellent knowledge of Slots and Online Games operating systems
  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
  • Ability to write reports, business correspondence, and procedure manuals
  • Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate

Job Description

  • Develops, implements and manages operational goals and monitors achievements of performance and profit objectives
  • Ensures that scheduling of staffs is done in an effective and efficient manner that meet staffing objectives and achieving guest satisfaction
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  
  • Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals
  • Responsible for operations related analysis and develop strategy
  • Answers inquiries pertaining to Slots and Online Games departments policies and services, and resolve occupants’ complaints while supporting all customer service programs
  • Makes recommendation on implementation and oversight of overall strategies for the overall engagement, customer service and expense management in order to maximize profitability for all areas of responsibility
  • Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions and complaints
  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management
  • Evaluates team members within department and delivers constructive feedback to employees in regards to performance
  • Maintains strict confidentiality in all departmental and company matters
  • Give orientation and training to new staffs
  • Responsible for rewards and recognition program to maximize employee engagement

Applying Procedure:

Interested candidates are requested to send their updated resume to [email protected]


This job has expired.

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