Officer/Analyst Client Experience
Standard Chartered Bank

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.  

To us, good performance is about much more than turning a profit.  It's about showing how you embody our valued behaviors - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

Officer/Analyst Client Experience

Views: 14717 | This job expired 4 years, 10 months ago

Basic Job Information

Job Category : Banking / Insurance /Financial Services
Job Level : mid
No. of Vacancy/s : [ 0 ]
Job Location : Kathmandu
Offered Salary : None
Apply Before(Deadline) : Mar. 19, 2015 00:00 (4 years, 10 months ago)

Job Specification

Education Level : Bachelor
Experience Required : Not Required
Other Specification

Qualification, Skills and Work Experience

Should be a Nepalese citizen
Good analytical skills
Team player, proactive, work independently and willing to learn in a dynamic environment
Ability to communicate effectively and establish good working relationships with people at all levels in a matrix organization
Able to work under pressure and deliver high quality output within short window

Job Description

Maintaining Nepal Data Warehouse, extracting data and providing key business performance information to all stakeholders
Support Head, Client Experience in managing the execution of initiatives to drive client experience. Directly interact with clients in resolution of complaints.

Data Management:
Extract and populate the data warehouse. Create table data structures and write the scripts to load the data with Transaction Processing (TP) systems extracts
Validate the data for data quality and total balance with Finance and TP Systems
Prepare datamarts to provide single view of customer
Upload the data files to server

Information Management:
Maintain standard data definition, dictionary and business rules and logic to ascertain consistency in the derivation of business performance metrics across all business streams to
Ensure a single version of the truth in business information management reporting

KPI Support:
Install basic Key Performance Indicators and circulate regularly every month to all Business stakeholders
Handling and supporting all country business data requirements
Ensure the accurate and consistent delivery of Standard KPI

Complaint Management:
Supports Head, Client Experience in managing the execution of initiatives to drive client experience
Monitor the complaint handling process
Directly interact with clients in resolution of complaints

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