• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases, and remote control
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve basic technical issues.
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• Working understanding of Office 365 suite and its differences
• Good understanding of Network, IP Subnets, TCPIP and routing
• Understanding of VoIP and Cloud Telephony
• Understanding Cloud Applications and their place in the current IT landscape
• Knowledge of IOT Tools like N-Able, Zendesk and TrendMicro preferred.
• Ability to work in a low doc environment.
• Excellent time management and organizational skills.
• Certifications (Microsoft/ITIL/CompTIA A+) will also be highly regarded!
• Ability to work both as a team member and also assist colleagues.
• Professional telephone manner.
• Excellent computer skills and proven ability to learn new programs.
• Ability to follow procedures with attention to detail.
• Ability to show empathy towards customers and remain cool under pressure.
• Ability to resolve customer complaints and support issues to ensure all customers receive first-class service.
• Open and willing to learn, training will be provided.

NOTES:

• Required for Kathmandu (NO WORK FROM HOME)
• Education - BSc/BA in IT, Computer Science, or relevant field
• Experience required - 2-3 years in a similar field
• Salary: Ranges between 40-50K.
• Need to start working from 3:30 am