N.I.E. Nepal Institute of Engineering

Engineering Firms

Office Assistant

Views: 522|Published on: Nov 16, 2025

IT & Telecommunication

+1 more

Mid Level

Full Time

Vacancy: 2

New Baneswor, Kathmandu|

Experience: More than 1 year|

Not Disclosed

Job Description

Roles and responsibilities of this job

We are looking for a dedicated and friendly Office Assistant to join our team. The ideal candidate will be responsible for managing inquiries, resolving issues efficiently, and ensuring a positive communication experience, thereby handling the daily operations of the office.

Key Responsibilities:

Handling the company web application and using it in daily work.
Respond to customer inquiries via phone, email, chat, or in-person.
Provide accurate information about the company services.
Handle and resolve customer complaints in a timely and professional manner.
Assist customers with information, prices and try to convert sales.
Maintain accurate and detailed records of customer interactions and transactions.
Update customer information in the company database.

Company Benefits:

Competitive Salary
Sales Incentives
Other facilities

Job Specification

Required qualifications for this job

Required Education Level:Higher Secondary (+2/A Levels/IB)

Required Experience:More than 1 year

Other Specification

Education: Higher Secondary (+2/A Levels/ B)
Experience: Previous experience of minimum one year in a similar or related field is preferred.

Skills:

Excellent verbal and written communication skills.
Sound Knowledge of computer handling and familiar with the internet.
Experience in using web applications is preferred.
Prior experience of using MS word, excel, spreadsheets and similar tools.
Strong problem-solving abilities and attention to detail.
Ability to work under pressure and manage multiple tasks simultaneously.

Attributes:

Empathy and patience in dealing with customers.
Good Personality.
Strong organizational skills.
A positive attitude and willingness to learn.

Skills Required

Required skills for this job

Communication

Work Under Pressure

Multitasking

Problem-Solving Skills

MS Office Suite

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

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Apply Before: 2 weeks from now

About the organization

N.I.E. Nepal Institute of Engineering

Engineering Firms

New Baneswor, Kathmandu (Opposite to Samsad Bhawan/ Pratinidhi Sabha)

N.I.E. Nepal Institute of Engineering is an ed-tech platform. We specialize in conducting audio-visual classes, organizing events, and providing online, physical, and customized training to corporate offices and government as well as non-government organizations all across Nepal. We are focused on Capacity building of Engineers and believing in addition values to the Engineering community.