Location: Kathmandu, Nepal- with frequent field visits.
Position Status: Full-time, Regular, 6-month duration
Salary Level M2
Program / Department Summary
Mercy Corps is preparing a number of emergency response programs and is looking for a strong Monitoring, Evaluation, Accountability & Learning (MEAL) Manager to lead the Monitoring, Evaluation, Accountability and Learning activities and initiatives for the emergency response work as a whole, including a large consortium of international and local implementing partners. The program will ensure basic needs for the most vulnerable in Nepal, as a response to the COVID-19 epidemic but also to ensure that the resilience of vulnerable households is strengthened and maintained into the monsoon season. Activities will include unconditional cash transfer, mostly via digital platforms, social and behavior change communications, WASH, health and nutrition programming, cross-cutting protection work, and key linkages to government shock responsive social protection systems, including influencing the humanitarian community via key lessons learned and knowledge management materials. The program will cover three provinces, including 7 districts and is expected to last approximately 6 months. However, Mercy Corps is scoping a number of new opportunities and interested in expanding some of this work beyond this particular program duration, so the ideal candidate will be interested in making a long-term commitment to a progressive, cutting-edge and dynamic team with Mercy Corps Nepal.
General Position Summary
The Monitoring, Evaluation, Accountability and Learning(MEAL) Manager, under the leadership of the Emergency Response Consortium Director, is responsible for developing and implementing the Monitoring, Evaluation, and Learning (MEL) and Community Accountability and Reporting Mechanism (CARM) system and plan for the overall consortium. The general duties and responsibilities of the MEAL Manager are to provide overall leadership to all of project-level MEL and CARM activities within the emergency response program, including setting up the systems, ensuring the quality of the project’s MEL and CARM activities and the roll-out of proper information management systems. The MEAL Manager’s role will also ensure the CARM system in project partners with providing adequate support to set up the system in IPs. S/he is responsible for the capacity building and mentoring strategy for project staff on themes related to monitoring, evaluation, accountability, reporting, and learning.
As gender equality and social inclusion (GESI), safeguarding, governance, and environmental sensitivity are cross-cutting and core components of all MC projects, the MEAL manager is required to own these components and ensure these components are integrated into his/her work area.
Essential Job Responsibilities
The specific duties and responsibilities of the MEAL manager include, but are not limited to, the following:
Strategy & Vision
- Provide overall leadership to the consortium on MEL and CARM systems and processes.
- Lead the development and implementation of the projects MEL and CARM systems
- Ensure effective, proactive and iterative design of the MEL and CARM system in the project and support project team to integrate the MEL and CARM system throughout the project implementation.
- Recognize opportunities for innovative action and create an environment where alternative viewpoints are welcomed.
- Actively participate in meeting and strategy sessions for the consortium.
- Set-up the MEL and CARM system, including all tools and data collection processes for the overall project consortium
- Design, set-up and manage the software system, CommCare, that Mercy Corps will be using to track beneficiaries and other data. Train relevant consortium partner staff on its use.
- Lead the development of the project’s MEL and CARM Plan, with the consortium partners.
- Plan and lead all MEL and CARM activities including assessments, evaluations, routine monitoring (i.e. PDM) and develop standards for data collection.
- Build the capacity of all relevant project consortium team members and partners on the MEL and CARM systems and responsibilities
- Update MEL, CARM and project management systems to reflect project progress and needs; enforce proper usage of these systems by all project consortium staff.
- Collate, analyze and validate information and data received from assessment, evaluations and regular monitoring activities.
- Collage and analyze CARM data received from individual partners and present pattern analysis and recommendations back to the consortium as a whole.
- Present data analysis and periodic reporting, in consultation with technical staff, to the consortium.
- Ensure that lessons learned throughout the project are captured and communicated to internal and external stakeholders through appropriate channels
- Conduct planning and progress review meetings; ensure regular analysis and adaptation based on data, especially with a dedicated GESI-focus
- Provide guidance, recommendations, supervision, and leadership to ensure that the MEL and CARMsystems meet the needs of programs, managers, and senior leadership.
- Adhere to all Mercy Corps procurement, logistics and administrative regulations related to programming
- Develop and manage a clear system for tracking and reporting against deliverables; and support in ensuring timely submission of high quality donor reports.
- Contribute to project implementation to ensure adherence to Mercy Corps, donor and international standards, including the use of standardized indicators and documentation methodologies
- Lead the institutionalization of learning in the project structure by supporting the project team to develop and understand the projects results/monitoring framework, monitoring systems and feedback loops that enable learning and adaptive management.
- Support the implementation of MEL and CARM systems at field level through proper orientation and backstopping.
- Ensure that the MEL and CARM data trends is presented in a report and shared with the consortium team regularly to ensure timely integration of learning into activity adaptation and identify project priority
- Work with technical sector teams to support in developing, understanding and implementing specific sector MEL requirements and toolkits
- Address shortfalls in MEL, CARM and information management that affect project implementation
- Ensure Consortium Director has sufficient data and analytical narrative to include in donor reports
Coordination & Representation
- Represent MEL and CARM progress to donors as well as within relevant working groups i.e Cash Working Group;
- Share the learning from the project with the greater humanitarian community within Nepal as well as regionally and globally as relevant
- Participate in project planning and review workshops and meetings
Team management & capacity strengthening
- Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
- Promote accountability, communicate expectations and provide constructive feedback via regular performance reviews.
- Supervise, hire and orient new team members as necessary.
- Provide team members with information, tools and other resources to improve performance and reach objectives.
- Contribute to country team-building efforts, help team members identify problem-solving options and ensure the integration of all team members into relevant decision-making processes.
- Facilitate trainings and regular coaching sessions to ensure all project staff are concurrent with MEL systems, tools and methodologies
- Strengthen the capacity of all staff’s understanding of and contribution to the MEL.
- Serve as an overall member of the Mercy Corps Nepal team, including participation with various team building and capacity strengthening initiatives
- Ensure compliance with security procedures and policies as determined by country leadership.
- Proactively ensure that team members and community operate in a secure environment and are aware of policies.
- As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
Accountability to Beneficiaries
- Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
- Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.
Safeguarding, Ethics & Integrity
- All Mercy Corps staff members are expected to behave ethically and demonstrate the highest integrity in their professional and personal life. Mercy Corps has zero tolerance to any form of fraud, corruption, abuse, harassment or exploitation. Any breach of our policies or misconduct will lead to disciplinary action or may lead to termination.
- Mercy Corps has zero tolerance for abuse, sexual misconduct and sexual exploitation (PSEA) of the people we work with and our own staff members. All staff must commit to internal policies.
- Ensure proper integration of safeguarding and GESI aspects into sector specific project planning and implementation.
- Mercy Corps as a humanitarian agency is expected to respond as and when crisis and humanitarian situation engulfs. As an MC employee all staff are expected to be part of humanitarian and emergency response in addition to their regular roles and responsibilities.
- Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
- Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and not to jeopardize its humanitarian mission.
- Other duties as assigned by his/her supervisor and or Country Director.
Supervisory Responsibility: N/A
Reports Directly to: This position reports directly to the Emergency Response Consortium Director
Works Directly with: International and National Consortium team, Mercy Corps Nepal’s operations, HR, finance and other project teams; Mercy Corps’ HQ teams including technical advisors in cash and digital cash, gender, protection and emergency response, plus the UK-based finance and project support teams.In particular, close coordination with Mercy Corps’ regional and HQ-level MEL and CARM teams.
Knowledge and Experience
- MA/S or equivalent, preferable in statistics or economics, or a degree in a relevant field with substantial course work in quantitative methods (two additional years of experience may substitute for a MA/S)
- Minimum of 5-7 years of experience in designing, managing and implementing monitoring, evaluation and accountability systems; with at least 2 years of experience at a managerial level. Previous experience in emergency response, digital cash, and working with a consortium is preferred.
- Experience with cross-cultural team and capacity building, individual staff development and strong mentoring skills.
- Proven experience in developing and working with ICT for MEL and data management systems, including databases, web-based tools or other MIS solutions; experience with mobile data collection technology a plus.
- Proven experience in designing and implementing MEL systems, as well as analyzing and promoting the use of the data collected.
- Demonstrated experience in data collection; quantitative and qualitative analysis; and reporting; including experience with computer-based statistical packages and databases (STATA, SPSS, SAS, NVIVO, etc.); preference given to candidates with familiarity with GIS mapping software and/or data visualization software such as Tableau
- Effective verbal and written communication, multi-tasking, organizational and prioritization skills are necessary.
- Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members is required
- Excellent negotiation, representation, skills and the ability to work comfortably with an ethnically diverse staff in a very sensitive environment
- Knowledge of MC Nepal systems and procedures highly desirable
- Fluency in written and oral English. Must be able to read and interpret documents, and communicate with others as necessary to perform job duties effectively
A successful candidate will have the ability to live and work closely with a diverse team of individuals in a highly intense and fluid work and security environment with a capacity to spark innovative approaches to programming and inspire groups to collaborate closely to implement high-quality programs. S/he will have proven ability to learn quickly, take initiative, and be accountable for results, with an ability and willingness to remain mobile for short-term and/or long-term as necessary within the region, based on programmatic needs. An ability to work independently and as part of a team, with curiosity about and sensitivity to new cultures, a desire and ability to learn and grow, both personally and professionally, and a great sense of humor.
The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations. Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.