Key Responsibilities:

1. Ticketing Operations:

• Handle ticket bookings, rebookings, cancellations, and refunds efficiently using Global Distribution Systems (GDS) like Amadeus, Sabre, or Galileo.
• Manage point-to-point, international, and multi-leg itineraries following airline fare rules and company policies.
• Process group reservations and coordinate with airlines for special requests.

2. Customer Service:

• Assist customers with travel-related queries, offering appropriate solutions to meet their needs.
• Provide accurate and timely information on flights, fares, and travel restrictions.
• Address and resolve standard customer issues or escalate complex cases to senior staff as required.

3. Coordination:

• Collaborate with internal departments, airlines, and travel agents to ensure smooth ticketing operations.
• Ensure all documentation related to bookings is complete and accurate.

4. Compliance:

• Adhere to company policies and airline regulations while processing tickets.
• Stay updated on fare changes, airline promotions, and travel advisories to provide informed recommendations.

5. Reporting:

• Prepare periodic reports on bookings, cancellations, and refunds.
• Identify trends and provide insights to improve customer service and operational efficiency.