We are seeking a highly motivated and results-driven candidate to join our team as a Merchandiser (Customer Follow-up Representative) at BDC Foods. In this role, you will be responsible for driving sales and maximizing profits through effective merchandising strategies. This is an excellent opportunity for individuals looking to grow their career in the fast-paced and dynamic Consumer Products/FMCG industry.

Key Responsibilities:

• Checking in after service or purchase: This involves contacting customers to confirm satisfaction with the resolution of an issue, the quality of a product, or the overall service experience. 
• Addressing outstanding issues: Following up allows representatives to identify and resolve any lingering problems or concerns that customers may have. 
• Gathering feedback: Representatives can use follow-up interactions to collect customer feedback on their experiences and identify areas for improvement. 
• Building relationships: Proactive follow-up demonstrates a commitment to customer satisfaction and can help build stronger, more trusting relationships. 
• Providing additional assistance: Representatives can offer further support or guidance to customers, ensuring they have all the information they need. 

Examples of Follow-Up Interactions:

• Post-purchase follow-up: A representative might call or email a customer after they have made a purchase to inquire about their satisfaction with the product and ensure they are happy with their purchase.
• Follow-up after service resolution: After a customer has had their issue resolved, a representative can check in to make sure the problem is fully addressed and that the customer is satisfied with the resolution.
• Follow-up after a meeting or appointment: Following a meeting with a customer, a representative might send an email to summarize the meeting, thank the customer for their time, and identify next steps.