Manager

Boudha Sichuan Hotel

Boudha, opp. to seto gumba

This job is expired 5 years, 3 months ago

Manager

Basic Job Information

Job Category	:	Hospitality > Front desk/ reception, Hospitality/ Travel/ Ticketing/ Tour, Restaurant management
Job Level	:	Top Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Boudha, opp. to seto gumba
Offered Salary	:	NRs. 25,000 - 40,000 Monthly
Apply Before(Deadline)	:	Mar. 20, 2020 23:55 (5 years, 3 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 5 years
Age	:	More than 30 years

Other Specification

Bachelor's degree in Hotel Management (Master’s Preferred) with 5-year extensive experience on managerial level post
Fluency in English and Hindi language
Must be proficient in Microsoft applications (Excel, Word) and have excellent knowledge of Slots and Online Games operating systems
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
Ability to write reports, business correspondence, and procedure manuals
Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate

Job Description

Develops, implements and manages operational goals and monitors achievements of performance and profit objectives
Ensures that scheduling of staffs is done in an effective and efficient manner that meet staffing objectives and achieving guest satisfaction
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals
Responsible for operations related analysis and develop strategy
Answers inquiries pertaining to Slots and Online Games departments policies and services, and resolve occupants’ complaints while supporting all customer service programs
Makes recommendation on implementation and oversight of overall strategies for the overall engagement, customer service and expense management in order to maximize profitability for all areas of responsibility
Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions and complaints
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management
Evaluates team members within department and delivers constructive feedback to employees in regards to performance
Maintains strict confidentiality in all departmental and company matters
Give orientation and training to new staffs
Responsible for rewards and recognition program to maximize employee engagement
Evaluates team members within department and delivers constructive feedback to employees in regards to performance
Responsible for employee performance (disciplining, coaching, counselling)