Doko Recyclers (DR), a social enterprise, is the leading provider of comprehensive waste and environmental services in Kathmandu Valley and outside. DR serves customers in residential, commercial, industrial and municipal markets throughout the valley.

We implement methods to help you segregate waste at its source into different categories before it enters our waste stream. Once it enters our waste stream we continue to separate your waste into different recyclable categories ensuring that the right materials get to the right industries. These industries then extract and reuse existing resources from the waste you give us to create new goods. Our shredding, e-waste, and composting services in addition to our waste pick ups, awareness training workshops, and waste segregation infrastructure setup all allow you to do this instinctively in your own homes and office spaces.

We implement methods to help you segregate waste at its source into different categories before it enters our waste stream. Once it enters our waste stream we continue to …

Logistics and Customer Service Coordinator

Views: 603 | Apply Before: 6 days, 14 hours from now

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service > Logistics
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Offered Salary	:	NRs. 22,000.00 - 25,000.00 Monthly
Apply Before(Deadline)	:	Jun. 03, 2023 23:55 (6 days, 14 hours from now)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	Not Required
Professional Skill Required	:	Leadership Problem Solving People Management Reporting Negotiation Skills

Other Specification

Bachelor’s degree in business administration, marketing or a related field preferred
Relative experience in customer service or logistics management will be given priority
Ability to work with minimal supervision and track multiple processes
Strong organizational and coordination abilities. This position requires constant coordination between the Doko’s site and operations staff as well as clients. Applicants that demonstrate an ability to multitask, coordinate, and organize depending on the pace of the day will be given preference.
Strong problem-solving skills
Excellent interpersonal skills. This position will require constant interaction with various Doko staff and clients. Preference will be given to those candidates who demonstrate strong interpersonal and communication skills
Proficiency in Microsoft Office

What do we offer?

Work at a leading waste management company in Nepal
Work and network with a diverse range of clients (hospitality sector, industries, corporate offices, educational institutions, etc.)
Experience in a challenging and leading role
Work with a young and enthusiastic team
Skills development in multiple disciplines
Culture where your ideas and opinions are welcomed and encouraged

Job Description

We are looking for an energetic and competent Logistics and Customer Service Coordinator to oversee and facilitate the smooth operations of our logistics to achieve maximum efficiency in our pick up management system.

Manage daily client pick-ups; scheduling pickups, preparing pickup sheets, and other related tasks to ensure smooth pickup operations
Ensure customer satisfaction through excellent communication, interpersonal and management skills to address customer needs, queries, and resolve issues
Effectively communicate with clients through a variety of channels including phone calls, social media, email, and in-person meetings
Coordinate with site personnel to smoothen the communication flow between the operations and pickup teams
Organise periodic training for pickup staff to ensure professional behaviour, punctuality, boost morale and team spirit
Prepare periodic reports to analyse the efficiency of operations. The monthly report would include details on trips, attendance and distance of the pick-up team and vehicles
Ensure timely closing, rectification, and settlement of clients’ accounts. Coordinate with accounts to manage accounts including credit payments of corporate and household clients