We are looking for an energetic and competent Logistics and Customer Service Coordinator to oversee and facilitate smooth operations of our pickup management system to maximize efficiency and customer satisfaction. 

Responsibilities:

• Manage daily client pick-ups; scheduling pickups, preparing pickup sheets, and other related tasks to ensure smooth pickup operations. 
• Ensure customer satisfaction through excellent communication, interpersonal and management skills to address customer needs, queries, and resolve issues. 
• Effectively communicate with clients through a variety of channels including phone calls, social media, email, and in-person meetings. 
• Coordinate with site personnel to smoothen the communication flow between the operations and pickup teams. 
• Organize periodic training for pickup staff to ensure professional behavior, punctuality, boost morale and team spirit. 
• Prepare periodic reports to analyze the efficiency of operations. The monthly report would include details on trips, attendance and distance of the pick-up team and vehicles.
• Ensure timely closing, rectification, and settlement of clients’ accounts. Coordinate with accounts to manage accounts including credit payments of corporate and household clients.

Other Requirements/Specification: 

• Bachelor’s degree in business administration, marketing or a related field preferred. 
• 2 years of previous work experience in customer service or logistics management.
• Ability to work with minimal  supervision and track multiple processes.
• Strong organizational and coordination abilities. This position requires constant coordination between the Doko’s site and operations staff as well as clients. Applicants that demonstrate an ability to multitask, coordinate, and organize depending on the pace of the day will be given preference. 
• Strong problem-solving skills.
• Excellent interpersonal skills. This position will require constant interaction with various Doko staff and clients. Preference will be given to those candidates who demonstrate strong interpersonal and communication skills. 
• Proficiency in Microsoft Office.

What do we offer? 

• Work  at a leading waste management company in Nepal.
• Work and network with a diverse range of clients (hospitality sector, industries, corporate offices, educational institutions, etc.).
• Experience in a challenging and leading role.
• Work with a young and enthusiastic team. 
• Skills development in multiple disciplines.
• Culture where your ideas and opinions are welcomed and encouraged.

Applying Procedure:

Interested candidates are requested to apply through Merojob or email us your CV and cover letter at [email protected] no later than 21st August, 2021. 

Only shortlisted candidates will be contacted. Thank you, and we look forward to receiving your application.