Doko Recyclers (DR), a social enterprise, is the leading provider of comprehensive waste and environmental services in Kathmandu Valley and outside. DR serves customers in residential, commercial, industrial and municipal markets throughout the valley.

We implement methods to help you segregate waste at its source into different categories before it enters our waste stream. Once it enters our waste stream we continue to separate your waste into different recyclable categories ensuring that the right materials get to the right industries. These industries then extract and reuse existing resources from the waste you give us to create new goods. Our shredding, e-waste, and composting services in addition to our waste pick ups, awareness training workshops, and waste segregation infrastructure setup all allow you to do this instinctively in your own homes and office spaces.

Doko Recyclers (DR), a social enterprise, is the leading provider of comprehensive waste and environmental services in Kathmandu Valley and outside. DR serves customers in residential, commercial, industrial and municipal markets throughout the valley.

We implement methods to help you segregate waste at its source into different categories before it enters our waste stream. Once it enters our waste stream we continue to …

Logistics And Customer Service Associate

Views: 1491 | This job is expired 4 weeks ago

Basic Job Information

Job Category	:	Commercial / Logistics / Supply Chain > Logistics
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Sano Thimi, Bhaktapur
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	Apr. 10, 2025 23:55 (4 weeks ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 2 years
Professional Skill Required	:	Leadership Negotiation Problem Solving People Management Reporting

Other Specification

Bachelor’s degree in business administration or a related field.
Previous experience in customer service or logistics management will be given priority.
Ability to work with minimal supervision, solve problems and track multiple processes.
Strong organisational and coordination abilities: this position requires constant coordination between the Doko’s site and operations staff as well as clients. Applicants that demonstrate an ability to multitask, coordinate, and organise depending on the pace of the day will be given preference.
Strong Analytical Skills: this position requires analyzing data and making informed decisions to improve logistics operations.
Excellent interpersonal and communication skills: this position will require constant interaction with various Doko staff and clients. Preference will be given to those candidates who demonstrate strong English-speaking ability.
Proficiency in Gmail, Microsoft Office (Excel) and Google Applications (Docs and Sheets).Job Title: Logistics and Customer Service Associate

Salary: Negotiable depending on experience and qualification

Job Description

We are looking for an energetic and competent Logistics and Customer Service Associate to oversee smooth operations of our logistics, with an aim to achieve maximum efficiency in our pick up management system.

Responsibilities:

Manage daily client pick-ups; scheduling pickups, preparing pickup sheets, and other related tasks to ensure smooth pickup operations.
Ensure customer satisfaction through excellent communication, interpersonal and management skills to address customer needs, queries, and resolve issues.
Effectively communicate with clients through a variety of channels including phone calls, social media, email, and in-person meetings.
Coordinate with site personnel to smoothen the communication flow between the operations and pickup teams.
Organise periodic training for pickup staff to ensure professional behavior, punctuality, boost morale and team spirit.
Prepare periodic reports to analyse the efficiency of operations. The monthly report would include details on trips, attendance and distance of the pick-up team and vehicles.
Ensure timely closing, rectification, and settlement of clients’ accounts. Coordinate with accounts to manage accounts including credit payments of corporate and household clients.

What do we offer?

Work at a leading waste management company in Nepal.
Work and network with a diverse range of clients (hospitality sector, industries, corporate offices, educational institutions, etc.).
Experience in a challenging and leading role.
Work with a young and enthusiastic team.
Culture where your ideas and opinions are welcomed and encouraged.

This job has expired.