As a Loan Processing Associate, you will be handling all end-to-end processes of our mortgage business partners that are required for the smooth processing of loan applications from submission to settlement (getting loans approved). For the first few months at Alaya, you will be working in a fully supported learning environment until you are ready to take on the ownership of the loan applications.

Who are you?

You are a cooperative collaborator who works thoroughly to maintain strong client relations. Your patience, stable work style, and consistency in dealing with repetitive routine ensures the achievement of goals efficiently. Your responsibility would be to liaise with brokers, clients, lenders, solicitors, and other stakeholders for processing the home loan applications of our Australian clients. You will be required to handle internal and external client queries, and bank queries and work efficiently as per stipulated service levels.

Major Responsibilities:

• Data Entry in online and manual loan applications
• Complete lender forms and check data in CRM
• Process and take full ownership of the files from submission to settlement for the clients
• Liaise with brokers, clients, lenders, solicitors and other stakeholders
• Handle client (internal and external) queries by liaising with the broker and the team
• Follow up on progress approval and settlement of applications.
• Handling prices, property reports, valuations, credit reports, etc.

Apply if you have:

• Master's degree (running or graduates & finance background preferred) or ACCA Affiliates (13 papers completed).
• 6 months of internship and/or work experience.
• Fluent verbal and written English communication
• Data Entry skill
• Time Management Ability
• Accountability and Agile Mindset
• Great Customer experience

Why should you Join us?

Alaya is not just another job opportunity – it's an immersive experience that empowers you to unleash your potential and make a meaningful impact in the home loan industry. We're passionate about helping you bring your dreams to life.

Here, you'll find a vibrant team of individuals who celebrate your unique talents and foster an environment where you can be your authentic self. It's a place where genuine connections are formed and lifelong friendships are forged.

If you're looking for a place that embraces your authenticity and encourages you to soar to new heights, Alaya is the perfect fit. We celebrate diversity, foster creativity, and provide a platform for you to make a meaningful impact.

Oh did we mention, that we only work 5 days a week? Mon- Fri.

Besides the list of benefits that the Labour Law mandates, we also offer;

• Salary NPR 30,000 (non-negotiable) + Social Security Fund (SSF)
• Exclusive leaves and bonuses
• Flexible working hours
• Festival, profit, and book reading bonus
• Team building activities and social events
• Accident and medical insurance coverage
• International working environment exposure
• Continuous learning and development opportunities
• Customer Referral - Refer your friends and relatives in Australia to use our services and we’ll reward you!

Work hours: 6:00 am to 2:00 pm (non-negotiable) including a 1-hour lunch break

Please note that our office premises are open so we will be delighted to work with you in a physical setup if you get hired!

Disclaimer: By submitting your job application, you are consenting to the retention of your personal data in our database for recruitment purposes. Your data will be held securely and will only be accessible to authorized personnel.

Your application here.