As a Loan Processing Associate, you will be handling all end-to-end processes of our mortgage business partners that are required for the smooth processing of loan applications from submission to settlement (getting loans approved). For the first few months at Alaya, you will be working in a fully supported learning environment until you are ready to take on the ownership of the loan applications.

Who are you?

You are a cooperative collaborator who works thoroughly to maintain strong client relations. Your patience, stable work style, and consistency in dealing with repetitive routine ensures the achievement of goals efficiently. Your responsibility would be to liaise with brokers, clients, lenders, solicitors, and other stakeholders for processing the home loan applications of our Australian clients. You will require to handle internal and external client queries, bank queries and work efficiently as per stipulated service levels.

Apply if you have:

• Master's degree (running or graduate & finance background preferred)
  OR Australian Mortgage Experience
• 6 months of internship and/or work experience.
• Attention to detail – as we sell dreams and crunch with numbers, we must be extra precise.
• Fluent verbal and written English communication – it is your samurai sword to understand your customer’s needs and mitigate errors.
• Data Entry skill – it may sound like you simply input into the computer but it serves a larger purpose of preventing huge losses. You’ve just saved a day!
• Resilience and Consistency– everyone goes through bad experiences, just have the zeal to overcome them and develop your ability to recover.
• Time Management ability – whoever has the secret recipe to master this skill, Loan processing Associate is your destination.
• Strong Work Ethics – this is one of the important values we follow at HLE Nepal.
• Accountability – owning your responsibilities, makes us a better version of ourselves.
• Great Customer experience – they say, the best advertising for yourself is a loyal customer spreading the word on how incredible you are.
• Drive for long-term career progression – we want you to grow and develop along with our business. Let’s learn and grow together!
• Agile mindset – a flexible mindset that helps you to respond promptly and adjust to changing circumstances.

Benefits

Why should you join us?

Alaya is not just another job opportunity – it's an immersive experience that empowers you to unleash your potential and make a meaningful impact in the home loan industry. We're passionate about helping you bring your dreams to life.

Here, you'll find a vibrant team of individuals who celebrate your unique talents and foster an environment where you can be your authentic self. It's a place where genuine connections are formed and lifelong friendships are forged.

If you're looking for a place that embraces your authenticity and encourages you to soar to new heights, Alaya is the perfect fit. We celebrate diversity, foster creativity, and provide a platform for you to make a meaningful impact.

Oh did we mention, we only work 5 days a week? Mon- Fri.

Besides the list of benefits that the Labour Law mandates, we also offer;

• Salary NPR 30,000 + Social Security Fund (SSF)
• Exclusive leaves and bonuses
• Flexible working hours
• Festival, profit, and book reading bonus
• Team building activities and social events
• Accident and medical insurance coverage
• International working environment exposure
• Continuous learning and development opportunities
• Customer Referral - Refer your friends and relatives in Australia to use our services and we’ll reward you!

Work hours: 6:00 am to 2:00 pm (non-negotiable) including a 1-hour lunch break

Please note that our office premises are open so we will be delighted to work with you in a physical setup if you get hired!