Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalised logistics and payments infrastructure in its markets. Daraz’ vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.

For more information, please visit www.daraz.com

Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalised logistics and payments infrastructure in its markets. Daraz’ vision …

Last Mile Operations Manager (Inside Valley)

Views: 1086 | This job is expired 2 years, 3 months ago

Basic Job Information

Job Category	:	General Mgmt. / Administration / Operations
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu, Nepal
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Mar. 15, 2022 23:55 (2 years, 3 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 3 years

Other Specification

Minimum Bachelor’s Degree with minimum 3 years experience in relevant field
Proactive and able to work both independently and within a team
Proven negotiation skills, influencing abilities, and strong numerical and analytical ability
Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions
Demonstrated ability to excel in fast-paced, changing, and ambiguous environments and work under high pressure
Working knowledge in Excel and MS Office package
Ability to mentor, coach, and act as a knowledge resource to other employees
Good organizational skills including prioritizing, scheduling, time management, and meeting deadlines
Should possess strong team coordination skill
Excellent Communications skill
Knowledge of operations management
Knowledge of Microsoft office and business analytics
Excellent Critical thinking and analysis skills
Must be accountable for targets/ projects

Job Description

Ownership of the Daraz Express Last Mile operations for both Tier-1(Inside Valley) and Tier-2(Outside Valley) Cities and be the focal point for issue handling
Provide resolution to the issues and concerns raised by hub managers in alignment with the regional managers
Routine monitoring of the performance, SLAs, and KPIs related to the Last mile operations
Identification of the problematic hubs, preparation of the result-oriented performance improvement action plans, and execution of such with adherence to the timelines
Ownership of the different local and regional projects & initiatives taken for the Last mile
Provide key insights and needed inputs to the regional managers for decision making
Sending routine performance visibility reports to the management
Conduct routine review meetings with the last mile hubs managers
Overseeing 5s and 6s implementation of the facility and ensure SOPs are implemented without fail
Providing routine training to the teams regarding the SLAs operational procedures
Inter functional coordination with Cs teams for customer issues resolution and grievance handling

Benefits

An international working environment in a start-up setting, and the unique opportunity to learn from industry leaders, including Lazada and Alibaba teams
Work closely with country and group level management to build e-commerce in Nepal
Hands-on experience in leading a team and growing a business
Five days working week (Monday to Friday)
Benefit Package: Social security fund, fuel expenses, employee discount voucher, mobile top ups and data pack, accidental insurance, medical insurance, full annual health check-up

This job has expired.