Elite Solutions

Technical Support

Elite Solutions

Technical Support

Elite is a leading IT Solutions company providing technology solutions in IT infrastructure and alternate delivery channel in banking. The formation of Elite dates back to 1994, established Elite Networks a new venture to provide networking solutions to the computer users in Nepal.

Technical Support

Views: 2327 | This job is expired 3 years, 3 months ago

Basic Job Information

Job Category : IT & Telecommunication > System Engineer (Computer Network & System)
Job Level : Entry Level
No. of Vacancy/s : [ 2 ]
Employment Type : Full Time
Job Location : Thapathali, Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : May. 07, 2019 23:55 (3 years, 3 months ago)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 1 year
Other Specification
  • Should have completed BSc (Hons), BIM, BScIT, BIT (any Bachelor IT Degree) from recognized University
  • 1+ Year hands-on experience with open source software like Centos, Ubuntu, PostgreSQl deployment & configuration, backup, Report generation, and management is preferred
  • Basic knowledge on TCP/IP and socket communications
  • Moderate knowledge on RDBMS, SQL PGSQL or ORACLE
  • Basic knowledge on Server/ Network Hardware devices
  • Basic knowledge on Hypervisors
  • Basic Knowledge on Switch and firewall
  • Hands-on with remote support tools and technology
  • Basic knowledge on ATM technology is preferred but not mandatory

Personal Requirements:

  • Excellent communication and presentation skills
  • A strong focus on quality customer service
  • Good motivational skills and be capable of working well on one’s own or as a member of a team
  • An aptitude for analytical thought
  • Should be able to work under pressure and after office hours & shift basis

Job Description

  • Day to day monitoring of System and Network with reporting
  • Handle problem calls/ticket from customer and provide the technical assistance to overcome the problem
  • Escalate issue as per SLA. Log calls as required
  • Implement new patches in test environment and Test the performance of Application & DB server
  • Logs extraction from DB server and report as required
  • Frequent communications with Customer as well as multi party vendor
  • Hardware Inventory management and reporting

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