Vianet Communications is one of the leading providers of high-speed Internet connectivity and communications solutions for business and individuals in the greater Kathmandu Valley. Established in 1999, Vianet Communications has always remained in the forefront providing reliable and affordable Broadband Internet Services.

In 2011 Vianet Communications pioneered in introducing Fiber Optics Internet or commonly known as FTTH internet service and has been successful in connecting the most number of homes and offices with FTTH in the region

We are solely focused on FTTH services and our engineers constantly strive to bring the best product and service package according to our customer needs

Vianet Communications aims to be the service provider that makes future Broadband dream a reality today.

Vianet Communications is one of the leading providers of high-speed Internet connectivity and communications solutions for business and individuals in the greater Kathmandu Valley. Established in 1999, Vianet Communications has always remained in the forefront providing reliable and affordable Broadband Internet Services.

In 2011 Vianet Communications pioneered in introducing Fiber Optics Internet or commonly known as FTTH internet service and has been successful in …

L1 Support Executive

Views: 4726 | This job is expired 5 years ago

Basic Job Information

Job Category	:	IT & Telecommunication
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 30 ]
Employment Type	:	Full Time
Job Location	:	Jawalakhel, Lalitpur
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Jun. 08, 2019 23:55 (5 years ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	Not Required
Professional Skill Required	:	Linux Windows Apple

Other Specification

Bachelor’s in engineering/Computer Science/Applications
Well versed with desktop operating systems like Windows, Apple and Linux, and mobile devices OS like Android and IOS
Well versed with popular WiFi router configurations and troubleshooting
Well versed with desktop/router/mobile internet configuration including DHCP, static, PPPoE, DNS etc
Well versed with configuration and troubleshooting of IPTV
Knowledge of networking technologies and applications like Mail, Web, Domain, Chat, Social Media etc
Good troubleshooting, analytical, communication, writing and documentation skills.

Job Description

Closely work with Customer Care Agents to resolve customer issues on FTR (first time resolution) basis
Train and provide on the job technical training to customer care agents
Responsible for first level technical resolution to the customers within designated SLA
Escalate complex technical issues to Level 2 Technical Support Team and follow up with Level 2 team until problem resolution
Trigger network/system incidents based on support ticket/calls
Take ownership of support issues from initial call/email/ticket to final resolution and closure

This job has expired.