Sky Broadband

L1 Support Technician

Sky Broadband

L1 Support Technician

Sky Broadband, established in 2016, is a leading Internet Service Provider (ISP) in Nepal, offering high-speed and affordable internet through Fiber to the Home (FTTH) technology. It serves both residential and corporate clients, providing reliable connectivity and triple-play services, including data and video. Committed to bridging Nepal's digital divide, Sky Broadband focuses on innovation, network security, and expanding nationwide access to empower individuals and businesses in the digital era.

L1 Support Technician

Views: 1821 | This job is expired 1 year, 7 months ago

Basic Job Information

Job Category : IT & Telecommunication > Customer Support
Job Level : Entry Level
No. of Vacancy/s : [ 3 ]
Employment Type : Full Time
Job Location : Prayagpokhari, Lagankhel
Offered Salary : NRs. 17,500 - 25,000 Monthly
Apply Before(Deadline) : Sep. 28, 2023 23:55 (1 year, 7 months ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than 1 year
Professional Skill Required : Technical Skill Customer Service Phone Etiquette Communication
Other Specification
  • Basic understanding of networking concepts, internet protocols, and familiarity with common internet equipment..
  • Ability to troubleshoot and resolve basic technical problems related to internet connectivity.
  • Willingness and availability to work in shifts.

Note: Freshers are highly encouraged to apply.


Job Description

  • Providing frontline customer support by answering phone calls, emails or chat messages from customers who have internet service issues or inquiries.
  • Diagnosing and resolving basic technical issues related to internet connectivity, such as router configuration, and network settings.
  • Monitoring network performance and identifying potential problems, then escalating issues to higher-level support teams as necessary.
  • Effectively communicating technical information to customers in a clear and understandable manner, including providing step-by-step instructions for issue resolution.

This job has expired.

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