Grade (Level): 4

Location: Country Office, Kathmandu

Team/Programme: PRRM

Contract Length: Fixed Term

CHILD SAFEGUARDING: Level 3 - The responsibilities of the post may require the post holder to have regular contact with or access to children or young people.

ROLE PURPOSE
Sponsorship Operations in Nepal and Bhutan serves over 25,000 sponsors in four member countries, managing over 29,000 children in three Impact areas. 

The position holder will support to foster the relationship between sponsors and children through quality correspondence with the perspective of sponsors retention; assist in preparing Sponsorship communication materials; carry out sponsorship administrative works related to correspondence management.

KEY AREAS OF ACCOUNTABILITY
Sponsors servicing:

• Effective translation of letters from sponsors and children ensuring all correspondence between sponsors and children meet agency’s standard.
• Respond to emails from sponsors received in the sponsorship account and acknowledge them as per the policy standard.
• Work closely with partner organisations’ to collect information for queries from sponsors and member countries.

Sponsorship communication:

• Assist in preparing the Sponsorship communication deliverables and creative assets. 
• Gather information from partner organisation and other relevant sources to prepare Sponsorship communication materials.

Correspondence Tracking:

• Use ASISt (Sponsorship Information System) to input all data related to correspondence.
• Track the sponsors’ letters received in pouches from member countries. 
• Follow-up on automated correspondence tracking system to ensure all the timelines are met.

Others:

• Support in completing mass annual campaigns on time.

QUALIFICATION AND EXPERIENCE
Education:   

• Bachelor's degree in any discipline preferably in English

Relevant Experience:

• At least 1 year of experience in creative writing or related field

Essential Attributes:  

• Proven ability in writing creative pieces.
• Good command on effective translations in English and Nepali.
• Excellent verbal/written communication skills in order to deal tactfully with wide range of people.

Desirable Attributes:

• Skills on photography and videography (preferred)
• Creative and open minded