Junior Officer / Officer, Client Services Group
Standard Chartered Bank

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.  

To us, good performance is about much more than turning a profit.  It's about showing how you embody our valued behaviors - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

Junior Officer / Officer, Client Services Group

Views: 26861 | This job expired 2 years, 11 months ago

Basic Job Information

Job Category : Banking / Insurance /Financial Services
Job Level : mid
No. of Vacancy/s : [ 1 ]
Job Location : Kathmandu
Offered Salary : None
Apply Before(Deadline) : Feb. 18, 2017 00:00 (2 years, 11 months ago)

Job Specification

Education Level : Bachelor
Experience Required : Not Required
Other Specification


Job Description


  • To provide customer support by configuring the system and user profiles for. Responsible for ensuring all documentation in place before handing over to processing team/s.
  • To provide second level customer support to resolve operating problems experienced by the customer through investigations, rectifications and  phone support. The activities also include performing on-site/off-site training, trouble-shooting, through technical support and through close liaison with offsite support teams to resolve/ rectify issues.
  • Responsible for developing local and cross-border intra-bank relationships  to ensure delivery of high standards of customer service to related client segments.
  • Act as the Administrative operator for the department on channel related administrative set-ups (e.g. archival, storage).
  • To manage day-to-day delivery of efficient client service and provide relevant MIS to all internal stakeholders.
  • Responsibility for ensuring internal controls and procedures and in implementation & monitoring of the change management.
  • Responsibility to log inquiries in the complaint management system and to track the same until closure.


  • 3 years of banking experience, preferably in IT background.  
  • Organized and detail oriented with ability to work under pressure.
  • Ability to learn and support on customer service software applications.
  • Effective interpersonal and communication skills.
  • Good questioning, analytical and problem solving skills.
  • Able to identify and manage risks such as transactional and operational risks etc.
  • Intermediate level product/processes and channels knowledge will be an added advantage.
  • Sensitivity towards people and ability to show compassion or empathy.

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