Daraz

Junior CRM Associate

Daraz

Junior CRM Associate

Launched in 2012, Daraz is South Asia's online shopping and selling destination of choice – present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. Supported by a wide range of tailored marketing, data, and service solutions, the pioneering e-commerce ecosystem in South Asia has 30,000 sellers and 500 brands, serving 5 million consumers. With 2 million products available, Daraz offers a diverse assortment of products in categories ranging from consumer electronics to household goods, beauty, fashion, sports equipment, and groceries. Focused on providing an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle- free returns. Daraz is owned by Alibaba Group Holding Limited.

 At Daraz, we believe in chasing hard towards big goals.

Launched in 2012, Daraz is South Asia's online shopping and selling destination of choice – present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. Supported by a wide range of tailored marketing, data, and service solutions, the pioneering e-commerce ecosystem in South Asia has 30,000 sellers and 500 brands, serving 5 million consumers. With 2 million products available, Daraz offers a diverse assortment of …

Junior CRM Associate

Views: 1639 | This job is expired 6 months, 3 weeks ago

Basic Job Information

Job Category : General Mgmt. / Administration / Operations
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu, Nepal
Offered Salary : Negotiable
Apply Before(Deadline) : Jan. 27, 2022 23:55 (6 months, 3 weeks ago)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 1 year
Professional Skill Required : Interpersonal Communication Multitasking Time Management Analytical Microsoft Office Suite Contingency Logical & Creative Thinking

Job Description

  • Primarily responsible for the operational and executional tasks associated with the channels of Email and Push Notification.
  • Responsible for data extraction and performance analysis of the respective channels. Proficiency in basic SQL is highly preferred.
  • Advanced knowledge of HTML and basic CSS for development of static and interactive email templates and ensure that email templates are up to the standards for multiple devices. Basic knowledge of Excel preferred.
  • Work closely with the design team for deliverables daily and ensure the communications and designs are up to relevant channel standards and error free. Attention to detail and accuracy is a must.
  • Optimize channel segmentation and communication to personalize content
  • Assist team in data, ad-hoc and change in auto journeys.
  • Broadly responsible for coordinating with other CRM associates to align on the multi-channel strategy and maintain a coherent strategy in relation to other CRM engagement channels.
  • Serve a supporting role in execution of operational tasks of other channels like WPN if required.
  • Ability to work under pressure, multitask, prioritize & manage multiple projects

Requirements

  • Degree in Business, Marketing, Math/Statistics, Economics, Computer Science or a similar field​
  • Excellent reading skills (logic & critical thinking skills are a plus)
  • Excellent communication and contingency skills
  • Understanding of MS office
  • Patience, integrity & curiosity

Importantly, we look for someone who will live by our values that define every thing we do:

  • Continuously Innovative
  • Generosity of Spirit
  • Deliver on our Promise
  • Make It Personal

Benefits

  • An international working environment in a start-up setting, and the unique opportunity to learn from industry leaders, including Lazada and Alibaba teams
  • Work closely with country and group level management to build e-commerce in Nepal
  • Hands-on experience in leading a team and growing a business
  • Five days working week (Monday to Friday)
  • Benefit Package: Social security fund, fuel expenses, employee discount voucher, mobile top ups and data pack, accidental insurance, medical insurance, full annual health check-up


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