Khalti Digital Wallet

Junior Merchant Support

Khalti Digital Wallet

Junior Merchant Support

Khalti is a mobile wallet, payment gateway & service provider in Nepal. Launched in January 2017, Khalti is one of the leading online payment solution in Nepal. It allows users to pay for a range of services like basic utility payments, hotel bookings, movie and domestic flight tickets, events and many more. 

We offer payment solution to over hundreds of merchants across Nepal and provide seamless payments using ebanking, smart banking, cards, and wallet. Being not just limited to mobile app users, Khalti has more than 8000 POS and Agent Network providing Khalti services to end users.

Khalti is home to some of the brightest minds in the country, which includes a team of highly skilled developers and interactive marketers. Our solution-oriented approach makes us reliable for any and all kind of service you might require from Khalti with the best user experience possible.

Our goal is to simplify lives of people by bringing financial inclusivity to every individual in Nepal and take the payment industry from offline to online through best practices.

Khalti is a mobile wallet, payment gateway & service provider in Nepal. Launched in January 2017, Khalti is one of the leading online payment solution in Nepal. It allows users to pay for a range of services like basic utility payments, hotel bookings, movie and domestic flight tickets, events and many more. 

We offer payment solution to over hundreds of merchants across Nepal and …

Junior Merchant Support

Views: 2857 | This job is expired 5 days, 19 hours ago

Basic Job Information

Job Category : IT & Telecommunication > Customer Support, Sales/ Marketing, Technical Sales/ IT Marketing
Job Level : Entry Level
No. of Vacancy/s : [ 2 ]
Employment Type : Full Time
Job Location : Bakhundole, Lalitpur
Offered Salary : NRs. 25,000.00 - 30,000.00 Monthly
Apply Before(Deadline) : Dec. 02, 2022 23:55 (5 days, 19 hours ago)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 2 years
Professional Skill Required : Interpersonal Marketing Management Public Relations
Other Specification
  • Bachelor's degree in Information Technology (BSc IT or BIM)
  • Must have a two-wheeler with a valid license
  • Strong interpersonal and communication skills
  • Ability to meet deadlines
  • Ability to prioritize tasks and functions effectively
  • Proficient in MS office applications
  • Good Presentation skills
  • Good Persuasion skills

Main requirement: 

Office time period: 12 pm to 8 pm
Weekly off: Wednesday, Need to work on Saturday
Need to look after work or give support during public holidays.


Job Description

Main Responsibility:

  • Monitor operational issues regarding service merchant (especially in off-hours)
  • Monitor and give support for movie transactions strictly (especially in off–hours/ public holidays/peak times)
  • Co-ordinate with bank team for withdrawal issue

Description

  • Help to solve daily operational issues forwarded by the Customer Service Department.
  • Help to solve e-banking issues forwarded by L2 to the Merchant Support Team.
  •  Forward merchant e-banking-related issues to the L2 team.
  • Provide any sort of information to the merchants as per their request received via email. 
  • Provide any sort of information and data as per the requirement from different teams such as marketing, product, QR, operations, and so on.
  • Basic Support to new and existing merchants (queries handling, issue escalation, and listing, etc.
  • Being responsive in support team groups during own work hours.


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