Janaki Technology

Jr. Officer - Client Service

Janaki Technology

Jr. Officer - Client Service

Sparrow SMS, a leading telecom value-added service provider in Nepal, was initiated by Janaki Technology in 2010, with a tagline ‘Power of Text’ and the simple goal of providing SMS services to the general public as well as business enterprises to communicate and promote their products and business. Since then, Sparrow SMS has grown into the market leader in mobile messaging and now powers mobile campaigns for some of the most well-known brands in Nepal.

We at Sparrow SMS aim to become synonymous with Bulk SMS in Nepal. We have built a scalable Bulk SMS service engine that provides a highly customizable platform for SMS based applications. It can now be widely used anywhere for providing crucial services, alerts and information over SMS.

Our team comprises of some of the highly skilled developers of the country with great expertise in solving mobile messaging challenges of the clients. With 9 years of experience, Sparrow SMS will continue to provide robust and user-friendly Bulk SMS messaging solution to help marketers efficiently enhance their business. We visualize to provide world-class SMS SAAS product at a global level.

Sparrow SMS, a leading telecom value-added service provider in Nepal, was initiated by Janaki Technology in 2010, with a tagline ‘Power of Text’ and the simple goal of providing SMS services to the general public as well as business enterprises to communicate and promote their products and business. Since then, Sparrow SMS has grown into the market leader in mobile messaging and now powers …

Jr. Officer - Client Service

Views: 840 | This job is expired 1 year, 8 months ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service > Face to face customer support, Online support
Job Level : Entry Level
No. of Vacancy/s : [ 2 ]
Employment Type : Full Time
Job Location : Jwagal, lalitpur
Offered Salary : Negotiable
Apply Before(Deadline) : Jul. 29, 2022 23:55 (1 year, 8 months ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than or equal to 1 year
Professional Skill Required : Management Communication Public Relations Interpersonal Skills
Other Specification
  • Bachelor degree preferably specialization of marketing
  • Must have a two-wheeler with a driving license
  • Strong interpersonal and communication skills
  • Ability to meet deadlines
  • Familiar with CRM system and practices
  • Ability to prioritize task and functions effectively

Job Description

  • Provide regular updates to the client about new features and modules
  • Make frequent client calls and visits to strengthen client relationships.
  • Analyze and resolve support calls and issues promptly 
  • Coordinate and communicate with clients to ensure that deals are finalized  
  • Utilize effective problem solving and time management skills in client service operations.
  • Develop process improvements to enhance service efficiency and effectiveness.
  • Maintain customer records by updating account information

This job has expired.

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