• Responsible for ensuring network availability by monitoring all network equipment (Cisco, Fortinet, Sophos, Servers, Access Points, Routers etc.) also performing all necessary maintenance operations.
• Setup, configuration of access control, switch, router, firewalls and other in-house applications including updating patch, firmware.
• Ensure all IT infrastructure incidents are reported and responded to within the established SLA.
• Lead local and regional IT projects, including the design and deployment of new IT systems and services.
• Develop and maintain documentation for technical guidelines as needed.
• Create and maintain knowledge base and wiki documentation.
• Coordinate with Regional Team for resolution of network/server infra issues.
• Maintain data security and confidentiality of all sensitive documents, data and information.
• Providing local/remote support to users on network, official applications, any other technical issues making use of ticketing system whenever necessary.
• Manage, setup and troubleshoot Audio Video system.
• Setup, troubleshoot and monitoring of CCTV, Access control.
• Collaborate with another department/team leads for requirement analysis.
• Should be flexible working off hours as per the need.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Technology or Electronics & Communication or related field.
• 2-3 years or above ideally in network & system.
• Good knowledge of LAN, WAN, WLAN, DHCP, DNS, PRTG.
• Good knowledge of Networking (VLAN, OSPF, BGP) and Server infra (VMware, EXSi, vCenter, Veeam).
• Good knowledge of Linux OS, Asterisk services, Windows Server OS.
• Good knowledge of Cisco ISR routers, Cisco Catalyst switches, Fortinet/Sophos firewalls, Mikrotik routers.
• Experience in data center managements
• Analytical and problem-solving skill.
• Excellent interpersonal, planning & organizational skills.
• Knowledge of CCNA/Linux/Virtualization will be added advantage

Importantly,we look for someone who will live by our values that define everything we do:

• Continuously Innovative
• Generosity of Spirit
• Deliver on our Promise
• Make It Personal

Benefits

• An international working environment with a unique opportunity to learn from industry leaders
• Work closely with country and group level management to build e-commerce in Nepal
• Hands-on experience in leading a team and growing a business
• Five days working week (Monday to Friday)
• Benefit Package: Social security fund, fuel expenses, employee discount voucher, mobile top ups and data pack, accidental insurance, medical insurance, full annual health check-up