COTIVITI NEPAL

Jira Service Desk Developer

COTIVITI NEPAL

Jira Service Desk Developer

Infinite is a global leader in digital engineering and IT services, with over two decades of experience helping clients turn digital transformation into business value. We partner with customers to optimize, modernize and scale their technology landscape – combining leading technologies, innovative platforms and accelerators with practical know-how. With an industry-first mindset and laser-focus on business outcomes, we are shaping the future with digital engineering excellence.

We have robust tools, processes and approaches that leverage the latest technologies and are tested over time. By leveraging our intellectual property and deep industry knowledge, combined with a culture that encourages and rewards creative thinking, experimentation and risk taking, we are able to deliver truly innovative solutions that meet our clients’ evolving needs. We are constantly innovating across various domains and industries with our deep industry expertise and innovation. From Healthcare to Telecom, Media & Entertainment to Banking, we are dedicated to making an impact in each sector.

People

Our talented team is the driving force behind our wide range of service offerings from application services to digital engineering to cloud services to data analytics and intelligent automation.

Our team delivers top-notch services under each broader category, including application development & maintenance, quality engineering & assurance, application modernization, digital transformation, security integration & management, cloud transformation & management, data migration & modernization and systems integration.

At Infinite Nepal, our proud team of 600 + software engineers are involved in the design, development, testing and maintenance of impressive lineup of trend-setting healthcare informatics solutions. Besides that, our talented people sort and analyze voluminous data to help clients in decision analytics.  

We believe our success largely depends on our people. When an individuals join us, they come with a dream to achieve big and build a lasting career with us. We aim to create a working environment where our people can progress toward their optimum potential. We provide cutting edge technologies, high-value technical and soft skills training, conference participation, coaching, mentoring and periodic review mechanisms.  We regularly have vacancies in areas like Software Development, Database Administration, DevOps, Software Testing, Systems Management, Network Management, and Project Management. We are an equal opportunity employer.

We offer:

Competitive Pay, Vibrant team culture, sponsored Lunch or dinner, Shuttle Service, Medical Coverage, Group Accident Insurance, Work study sponsorship, Festival Allowance, Team outings, Fitness/Sports/Hiking, Events Celebrations, Paid Time Off, SSF, Training and Development, Community Service Opportunities

Infinite is a global leader in digital engineering and IT services, with over two decades of experience helping clients turn digital transformation into business value. We partner with customers to optimize, modernize and scale their technology landscape – combining leading technologies, innovative platforms and accelerators with practical know-how. With an industry-first mindset and laser-focus on business outcomes, we are shaping the future with digital …

Jira Service Desk Developer

Views: 1233 | This job is expired 4 years, 9 months ago

Basic Job Information

Job Category : IT & Telecommunication
Job Level : Senior Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Sep. 22, 2020 23:55 (4 years, 9 months ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than or equal to 5 years
Professional Skill Required : Communication Bootstrap Jquery Javascript AngularJS Interpersonal Skills

Job Description

JIRA ServiceDesk Developer will be responsible for leveraging IT Service Management and other IT Practices to optimize, transform, and ensure IT Organizations are efficient and effective using the Jira ServiceDesk platform. This role will be responsible for Jira ServiceDesk development, administration, configuration, implementation, support, and delivery of Jira ServiceDesk applications. The ideal candidate will have a strong understanding of the ITIL processes and will have strong hands-on-experience for JIRA ServiceDesk development, administration, and support. 

Responsibility 

  • 3-5 years of development experience with Atlassian JIRA ServiceDesk including tool administration and customization
  • Experience in Service Now to Jira migration
  • Understand various add-on in Jira ServiceDesk
  • Experience creating JIRA templates, custom issues and workflows, custom forms and attribute
  • Experience in using/extending REST Services provided by Atlassian. 
  • Strong work experience in VB Script, Java, JavaScript, XML, JSP, SQL, PERL, Python and should have utilized this skill set in multiple project
  • Knowledge of software development lifecycle; preferably with Agile Kanban/Scrum
  • Provide advanced support for JIRA ServiceDesk by troubleshooting, implementing bug fixes and root cause analysis etc.
  • Maintain production system reliability through utilization of Change Management process
  • Experience in coding, object-oriented and modularized software.
  • Peer code review and ensure that team is following all the best practices
  • Excellent Verbal and written communication
  • Demonstrated aptitude for learning new technologies quickly

Required Skills 

  • 5+ Years of Experience in Jira ServiceDesk development, Implementation, and extensive support 
  • Experience in ServiceNow to Jira migrations, Scripting and Configurations
  • Knowledge of AngularJS, JavaScript, jQuery, Bootstrap, CSS3 and other JavaScript Frameworks
  • Knowledge of Cloud Technologies like AWS, Azure or Google Cloud
  • Functional knowledge of Agile and Scrum/ Kanban Methodologies
  • Understanding of IT help desk and service management along with good understanding of the ITIL framework including Incident Management, Problem Management, Change Management, Release Management, and/or Service Desk. 


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