Analysis & Resolution

• Manages customer accounts to ensure processes are working as expected and identify potential problems.
• Understands and follows Smart Data Solutions (SDS) workflow and associated
  technical systems.
• Understands and follows all assigned customer workflows including import and
  export processes.
• Interprets customer business processes, analyzes problems, and recommends
  programmable solutions.
• Applies analytical and business knowledge to solve customer-specified problems
  adhering to SDS coding standards and policies.
• Performs other related duties as assigned.

Communication

• Communicates to customers (via emails and phone calls) about SDS workflows.
• Communicates to clients of any critical production issues that may affect a
  customer’s production process.
• Communicates to the development manager or COO on any critical production issues
  related to the client.
• Adheres to SDS’s courteous and professional, written and verbal, communication
  standards.
• Consistently high rating on customer satisfaction surveys
• Responds to all customer emails and phone calls promptly and courteously in
  accordance with SDS communication policy.
• Performs other related duties as assigned.

Production

• Manages daily production for assigned customers.
• No batches or claims ever delayed or overlooked due to technical issues.
• Performs other related duties as assigned.

 Work Patterns

• Resolves assigned tasks in an efficient and effective manner.
• Works independently with minimal guidance
• Leverages the expertise of other developers in the team on specific modules
• Tracks and bills all applicable support hours. (Billing)
• Performs other related duties as assigned 

Requirement: 

• Good knowledge of JAVA and Object-Oriented Programming
• Good knowledge of relational databases
• Experience with J2EE, HTML, CSS, JavaScript, jQuery
• Proficiency with Unix-like operating systems
• Excellent Verbal and Written Communication
• Excellent Logical and Analytical Skills
• Math Aptitude
• Time Management and Professionalism
• Availability to work nights 
• Must be able to work on Holidays and weekends to take care of urgent tasks
• Ability to work independently

Benefits: 

• Health Insurance
• Social Security Fund
• Dashain Bonus, Performance Bonus, Referral Bonus
• 5 days work week
• Periodic salary revision based on performance
• Frequent team-building activities
• Complete compliance with the Labor Law of Nepal
• Work From Home option available

Note:

• Only shortlisted candidates will be contacted for the programming test and interview
• Freshers are encouraged to apply
• Non-Java developers with a good programming background and willing to switch to Java can apply
• Keep checking your inbox regularly for email notification
• Working Hours: 
  a. Morning Shift     : 10 :00 AM to 6:00 PM
  b. Afternoon Shift  : 12 NOON to 8:00 PM
  c. Night Shift           : 7:45 PM  to 3:45 AM