Team Quest

IT Officer

Team Quest

IT Officer

The company is a one-stop platform for investment and consulting, for businesses ranging from films to real estate. TeamQuest owns the popular QFX Cinemas brand and operated theatres located in several areas of Nepal including popular shopping destinations. QFX Cinemas operate at more than 12 theatres with around 30 screens countrywide. 

Led by a management team that aspires to set global standards in Nepal and with a strong root in teamwork, TeamQuest has a structure that maximizes decision-making and operations. A culture of collaboration, cooperation, and accountable decision-making, has made the company evolve into a premier establishment that inspires public trust and confidence.

The company is a one-stop platform for investment and consulting, for businesses ranging from films to real estate. TeamQuest owns the popular QFX Cinemas brand and operated theatres located in several areas of Nepal including popular shopping destinations. QFX Cinemas operate at more than 12 theatres with around 30 screens countrywide. 

Led by a management team that aspires to set global standards in …

IT Officer

Views: 1171 | This job is expired 1 week, 2 days ago

Basic Job Information

Job Category : IT & Telecommunication
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Nov. 27, 2021 23:55 (1 week, 2 days ago)

Job Specification

Education Level : Bachelor
Experience Required : Not Required
Professional Skill Required : Interpersonal Management Communication
Other Specification
  • Bachelors in information technology or related subjects with a substantial working experience within relevant fields
  • Minimum two years of relevant work experience
  • Professional knowledge of network technologies and Windows clients
  • Experience in handling servers and related access management control
  • Ability to work independently to troubleshoot, perform root cause analysis, and identify and isolate technical issues
  • Capable of working well under pressure

Job Description

Daily Operations:

  • Installing and configuring computer operating systems, computer hardware, software, systems, networks, printers and scanners and applications
  • Maintenance of network infrastructure and architecture and data security
  • Controlling over and maintenance of user accounts
  • Monitoring and maintaining computer systems and networks
  • Coordinating to the staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults
  • Prioritizing and managing many open cases at one time

Documentation and SOP:

  • Providing support, including procedural documentation and relevant reports
  • Prepare daily operation SOP’s and to work on the basis of it
  • Prepare Weekly reports to figure out open issue based on agreed SLA’s and submit the same to the IT Manager
  • Following diagrams and written instructions to repair a fault or set up a system

Projects:

  • Supporting the roll-out of new applications and networks
  • Setting up new users' accounts and profiles and dealing with password issues
  • Responding within agreed time limits to call-outs
  • Working continuously on a task until completion (or referral to third parties, if appropriate);
  • Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers
  • Testing and evaluating new technology
  • Training and technical/functional support to the users about new applications/utilities

Systems Planning

  • Designing, developing, implementing and coordinating systems, policies and procedures
  • Acting in alignment with the user needs and system functionality to contribute to organizational policy.
  • Auditing systems and assessing their outcomes
  • Providing support, including procedural documentation and relevant reports
  • Testing and evaluating new technologies
  • Providing suggestions to improve internet surfing experience

Management of Vendor Services

  • Coordinate with software vendor, ISP
  • Requesting and evaluating services with vendors and service providers

Routine Administrative Tasks

  • Creating and maintaining inventory, which may include hardware, software and various item such as laser printer cartridges and peripheral equipment
  • Maintaining documentation of processes, procedures and troubleshooting guides
  • Identifying problematic areas and implement strategic solutions in time
  • Enhancing computing experience


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