Daily Operations:

• Installing and configuring computer operating systems, computer hardware, software, systems, networks, printers and scanners and applications
• Maintenance of network infrastructure and architecture and data security
• Controlling over and maintenance of user accounts
• Monitoring and maintaining computer systems and networks
• Coordinating to the staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults
• Prioritizing and managing many open cases at one time

Documentation and SOP:

• Providing support, including procedural documentation and relevant reports
• Prepare daily operation SOP’s and to work on the basis of it
• Prepare Weekly reports to figure out open issue based on agreed SLA’s and submit the same to the IT Manager
• Following diagrams and written instructions to repair a fault or set up a system

Projects:

• Supporting the roll-out of new applications and networks
• Setting up new users' accounts and profiles and dealing with password issues
• Responding within agreed time limits to call-outs
• Working continuously on a task until completion (or referral to third parties, if appropriate);
• Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers
• Testing and evaluating new technology
• Training and technical/functional support to the users about new applications/utilities

Systems Planning

• Designing, developing, implementing and coordinating systems, policies and procedures
• Acting in alignment with the user needs and system functionality to contribute to organizational policy.
• Auditing systems and assessing their outcomes
• Providing support, including procedural documentation and relevant reports
• Testing and evaluating new technologies
• Providing suggestions to improve internet surfing experience

Management of Vendor Services

• Coordinate with software vendor, ISP
• Requesting and evaluating services with vendors and service providers

Routine Administrative Tasks

• Creating and maintaining inventory, which may include hardware, software and various item such as laser printer cartridges and peripheral equipment
• Maintaining documentation of processes, procedures and troubleshooting guides
• Identifying problematic areas and implement strategic solutions in time
• Enhancing computing experience